Looking for a job

Miracle Nwachukwu

@miraclenwachukwu2

Customer Support & Operations Specialist handling claims, enrollment, and customer issues with a 4.9-star average rating.

Nigeria

Message

What I'm looking for

I’m looking for full-time remote work where I can support customers and contribute to service operations. I’m available immediately.

In my current Customer Support & Operations Specialist role, I process claims, manage enrollment and eligibility, and investigate customer issues. I maintain accurate customer and transaction records while supporting customers by email, chat, and phone.

As an Administrative & Client Services Assistant, I handled customer inquiries, processed enrollment documentation, and coordinated client scheduling and follow-ups. I maintained a 4.9-star average rating across 50+ client interactions and resolved 95% of complaints within 24 hours.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations Specialist

Current

Remote

Jan 2023 - Present (3 years 9 months)

Handles varied daily activities across multiple service functions, ensuring operational efficiency and customer satisfaction. Processes claims, manages enrollment and eligibility, and maintains accurate records using CRM and ticketing systems.

Claims Processing Enrollment and Eligibility Issue investigation CRM Systems Ticketing Systems Data Entry Record keeping Empathetic Communication Policy Interpretation Scheduling and Coordination Reporting and Computations Microsoft Office Google Workspace

Administrative & Client Services Assistant

Remote

Jan 2021 - Dec 2023 (2 years 11 months)

Handled inbound and outbound customer inquiries, resolving issues efficiently and maintaining high satisfaction scores. Processed enrollment and eligibility documentation, performed data entry with 100% accuracy, and coordinated scheduling and follow-ups.