Sarah Adegbola

I’m a customer support and operations professional with 3+ years of experience across inbound service, account support, and complaint resolution in client-facing environments. I handle email and telephone requests, document case outcomes, and coordinate with internal and external stakeholders to resolve issues promptly.

In my current role as Client Support & Operations Specialist at Leadway Health Insurance Company, I respond to client requests by phone and email and resolve service complaints and account inquiries, including hospital delays and billing discrepancies. I serve as the point of contact between clients, hospitals, and internal teams, maintaining accurate client records and preparing utilisation reports to support continuity and service tracking.

I also focus on anticipating recurring issues. By developing familiarity with account needs, I provide proactive, personalised support on each interaction—while ensuring service delivery stays consistent even under pressure.

Before this, I built strong customer service and communication foundations through retail and operations work, including Part-Time Sales Associate at LOFT Outlet Five Oaks and an Operations Department Intern role at Folham Nigeria Limited. Earlier experience in guest assistance and transactions at The Hershey Company strengthened my accuracy, clarity, and calm under workload pressure.