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Osmaris Valerio

@osmarisvalerio

Healthcare operations and patient engagement specialist focused on improving outcomes and enrollment.

United States
Message

What I'm looking for

I seek roles where I can improve patient outcomes through enrollment and engagement, optimize operations, mentor teams, and work in HIPAA-compliant, patient-centered environments.

I am a detail-oriented healthcare operations and patient engagement specialist with 7+ years of experience in patient outreach, chronic care management, and program enrollment. I consistently meet KPIs through empathetic communication, accurate documentation, and HIPAA-compliant processes.

I have served as primary patient contact for remote care and monitoring programs, educating patients on chronic condition management (e.g., T2D, CHF, HTN, IBS, GERD) and streamlining inbound/outbound workflows to boost enrollment conversion rates. I also develop training materials and standard operating procedures to improve consistency and operational efficiency.

My background includes clinical navigation, virtual enrollment, and operations management with strengths in team training, CRM tools, ICD-10 billing verification, and performance optimization. I balance patient advocacy with operational excellence to enhance program effectiveness and patient outcomes.

Experience

Work history, roles, and key accomplishments

GR
Current

Patient Enrollment Specialist

Gradia

Jan 2024 - Present (1 year 9 months)

Serves as primary patient contact managing calls, texts and emails to schedule and enroll eligible patients into remote concierge programs, maintaining HIPAA-compliant records and consistently meeting KPI targets.

CA

Virtual Enroller

Cadence

Jul 2023 - Jan 2024 (6 months)

Acted as first patient point of contact to call, schedule and enroll patients into remote patient monitoring programs, educated patients on program benefits, and maintained accurate HIPAA-compliant documentation while meeting KPI metrics.

Education

Degrees, certifications, and relevant coursework

Monroe College logoMC

Monroe College

Master's Degree, Graduate Studies

2006 - 2008

Completed a master's degree program at Monroe College between 2006 and 2008, focusing on advanced professional skills.

Monroe College logoMC

Monroe College

Bachelor's Degree, Undergraduate Studies

2003 - 2006

Completed a bachelor's degree program at Monroe College from 2003 to 2006, providing foundational undergraduate training.

Tech stack

Software and tools used professionally

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Osmaris Valerio - Patient Enrollment Specialist - Gradia | Himalayas