Osmaris Valerio
@osmarisvalerio
Healthcare operations and patient engagement specialist focused on improving outcomes and enrollment.
What I'm looking for
I am a detail-oriented healthcare operations and patient engagement specialist with 7+ years of experience in patient outreach, chronic care management, and program enrollment. I consistently meet KPIs through empathetic communication, accurate documentation, and HIPAA-compliant processes.
I have served as primary patient contact for remote care and monitoring programs, educating patients on chronic condition management (e.g., T2D, CHF, HTN, IBS, GERD) and streamlining inbound/outbound workflows to boost enrollment conversion rates. I also develop training materials and standard operating procedures to improve consistency and operational efficiency.
My background includes clinical navigation, virtual enrollment, and operations management with strengths in team training, CRM tools, ICD-10 billing verification, and performance optimization. I balance patient advocacy with operational excellence to enhance program effectiveness and patient outcomes.
Experience
Work history, roles, and key accomplishments
Patient Enrollment Specialist
Gradia
Jan 2024 - Present (1 year 9 months)
Serves as primary patient contact managing calls, texts and emails to schedule and enroll eligible patients into remote concierge programs, maintaining HIPAA-compliant records and consistently meeting KPI targets.
Virtual Enroller
Cadence
Jul 2023 - Jan 2024 (6 months)
Acted as first patient point of contact to call, schedule and enroll patients into remote patient monitoring programs, educated patients on program benefits, and maintained accurate HIPAA-compliant documentation while meeting KPI metrics.
Provided clinical support during inbound and outbound member calls, identified care gaps, assisted with appointment scheduling and social needs, and documented interventions while meeting KPI targets.
Operations Manager
Club Pilates
Nov 2017 - Jul 2019 (1 year 8 months)
Developed and implemented performance standards and procedures, managed staff scheduling and productivity, drove membership sales and community promotions, and used ClubReady to manage leads and studio performance.
Store Manager
Hanna Andersson
Oct 2010 - Jan 2013 (2 years 3 months)
Managed store operations including staffing, scheduling, performance reviews, loss prevention and store presentation, achieving sales and profitability goals through training and operational oversight.
Education
Degrees, certifications, and relevant coursework
Monroe College
Master's Degree, Graduate Studies
2006 - 2008
Completed a master's degree program at Monroe College between 2006 and 2008, focusing on advanced professional skills.
Monroe College
Bachelor's Degree, Undergraduate Studies
2003 - 2006
Completed a bachelor's degree program at Monroe College from 2003 to 2006, providing foundational undergraduate training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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