Open to opportunities

Osmaris Valerio

@osmarisvalerio

Message

Healthcare operations and patient engagement specialist focused on improving outcomes and enrollment.

United States

Message

What I'm looking for

I seek roles where I can improve patient outcomes through enrollment and engagement, optimize operations, mentor teams, and work in HIPAA-compliant, patient-centered environments.

I am a detail-oriented healthcare operations and patient engagement specialist with 7+ years of experience in patient outreach, chronic care management, and program enrollment. I consistently meet KPIs through empathetic communication, accurate documentation, and HIPAA-compliant processes.

I have served as primary patient contact for remote care and monitoring programs, educating patients on chronic condition management (e.g., T2D, CHF, HTN, IBS, GERD) and streamlining inbound/outbound workflows to boost enrollment conversion rates. I also develop training materials and standard operating procedures to improve consistency and operational efficiency.

My background includes clinical navigation, virtual enrollment, and operations management with strengths in team training, CRM tools, ICD-10 billing verification, and performance optimization. I balance patient advocacy with operational excellence to enhance program effectiveness and patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Patient Enrollment Specialist

Current

Gradia

Jan 2024 - Present (1 year 9 months)

Serves as primary patient contact managing calls, texts and emails to schedule and enroll eligible patients into remote concierge programs, maintaining HIPAA-compliant records and consistently meeting KPI targets.

Patient Engagement HIPAA)Documentation CRM Workflow Optimization HIPAA

Virtual Enroller

Cadence

Jul 2023 - Jan 2024 (6 months)

Acted as first patient point of contact to call, schedule and enroll patients into remote patient monitoring programs, educated patients on program benefits, and maintained accurate HIPAA-compliant documentation while meeting KPI metrics.

Remote Monitoring Scheduling HIPAA)Documentation CRM HIPAA

Clinical Specialist Navigator

Clover Health

Nov 2020 - Jul 2023 (2 years 8 months)

Provided clinical support during inbound and outbound member calls, identified care gaps, assisted with appointment scheduling and social needs, and documented interventions while meeting KPI targets.

Care Navigation Member Education Clinical Support Scheduling SDOH Resource Referral Documentation Customer Service

Operations Manager

Club Pilates

Nov 2017 - Jul 2019 (1 year 8 months)

Developed and implemented performance standards and procedures, managed staff scheduling and productivity, drove membership sales and community promotions, and used ClubReady to manage leads and studio performance.

Operations Management Scheduling Performance Improvement Sales & Business Development ClubReady Visual Merchandising Training

Store Manager

Hanna Andersson

Oct 2010 - Jan 2013 (2 years 3 months)

Managed store operations including staffing, scheduling, performance reviews, loss prevention and store presentation, achieving sales and profitability goals through training and operational oversight.

retail management Staff Training Scheduling Loss Prevention Customer Service Visual Merchandising