Vanessa Ramos

Provided frontline support as an EPIC Super User, offering troubleshooting and reinforcing workflow consistency across scheduling and documentation processes. Collaborated with clinical and administrative teams to uphold protocol compliance related to patient data accuracy, scheduling integrity, and system use.

Maintained accurate patient and insurance records in the EHR to support access to care and internal coordination. Triaged front-desk inquiries and collaborated with clinical and administrative teams to resolve service issues.

Represented cosmetic and skincare brands across multiple retail locations, offering personalized consultations and building strong client relationships to drive brand awareness. Educated beauty team members on new product launches and promotional events, ensuring alignment with brand messaging and customer engagement goals.

Verified insurance eligibility and authorizations to support accurate billing and minimize reimbursement delays. Managed appointment scheduling, front desk operations, and patient intake while ensuring data accuracy across systems.

Led visual merchandising efforts and store remodels, ensuring seamless product placement and brand consistency for new Clinique and Lancôme installations. Maintained backroom organization, restocked displays, and supported inventory processes to ensure accurate stock levels and efficient store operations.

Oversaw inventory levels and used Excel to track daily, monthly, and yearly sales performance, helping guide ordering decisions and boost operational efficiency. Supported store operations and staff coordination, assisting with scheduling, goal setting, and maintaining a smooth, well-organized work environment.

Designed and maintained compelling visual displays and merchandising layouts to align with brand standards and support promotional campaigns. Participated in product training sessions and supported peer education to ensure team-wide knowledge of new product launches.

Executed visual merchandising strategies for new product launches, ensuring brand consistency and optimized in-store presentation. Managed stock replenishment and back-of-house organization, maintaining inventory accuracy and supporting smooth daily operations.

Provided administrative support to upper management, assisted with meeting preparation, and ensured smooth day-to-day store operations. Created and coordinated efficient driver pickup routes for donation collection, optimizing schedules for timely service and fuel efficiency.

Currently pursuing a Google Data Analytics Certificate via Coursera, with 3 of 8 courses completed. Courses include Foundations: Data, Data, Everywhere; Ask Questions to Make Data-Driven Decisions; and Prepare Data for Exploration.

Obtained a General Educational Development Certificate from Puente Hills High School.

Completed the Health Information Technology Fundamentals certification through Johns Hopkins University via Coursera.

Completed The Critical Role of IT Support Staff in Healthcare certification through Johns Hopkins University via Coursera.