Dorothy Shell
@dorothyshell
Dedicated patient care coordinator with extensive customer service experience.
United StatesWhat I'm looking for
I am a dedicated Patient Care Coordinator with a strong background in customer service and healthcare management. Currently, I work at Eversana Life Sciences, where I collaborate closely with healthcare providers and manage patient care data to ensure efficient service delivery. My role involves coordinating referrals, assisting patients with billing and insurance inquiries, and maintaining effective communication with clinical professionals and team members.
Before my current position, I honed my customer service skills at AT&T Mobility and Intuit, where I consistently exceeded sales goals and resolved customer complaints. My experience in high-pressure environments, such as Amazon, has equipped me with the ability to manage multiple tasks effectively while maintaining a focus on quality service. I pride myself on my ability to adapt quickly to new technologies and processes, ensuring that I remain a valuable asset to my team.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
Eversana Life Sciences
Jan 2022 - Present (3 years 6 months)
Coordinated scheduling, processed At Risk and Expedite referrals, and collaborated with contracted network providers. Maintained DM data and performed weekly reporting to care teams to assist with caseload management.
Customer Service Representative
AT&T Mobility Sales & Service
Jul 2020 - Jan 2022 (1 year 6 months)
Resolved customer complaints regarding sales and service, consistently meeting and exceeding goals. Assisted customers with technological inquiries across various mobile operating systems and educated them through product demonstrations.
Shipdock Associate
Amazon
Apr 2014 - Jun 2020 (6 years 2 months)
Managed warehouse operations including loading, unloading, shipping, receiving, and order picking/packing. Maintained accurate records and tracked shipments using computer systems in high-volume environments.
Customer Service Representative
Intuit
Dec 2018 - Apr 2019 (4 months)
Resolved customer complaints via various communication channels, including phone, email, and social media. Utilized computer technology to manage high call volumes and process orders, refunds, and exchanges.
Supervisor
Apple
May 2012 - May 2018 (6 years)
Hired, trained, and prepared call center representatives to handle customer inquiries and troubleshoot product issues. Monitored and evaluated agent performance, providing coaching and corrective actions as needed.
Supervisor
Microsoft
Mar 2008 - May 2012 (4 years 2 months)
Responsible for hiring, training, and preparing call center representatives to address customer questions and troubleshoot product issues. Ensured agents complied with all call center objectives, performance standards, and policies.
Education
Degrees, certifications, and relevant coursework
Dorothy hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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