Edward Jenkins
@edwardjenkins
Customer experience and enrollment specialist delivering empathetic, compliance-focused service and measurable results.
United StatesWhat I'm looking for
I am a mission-driven customer experience and enrollment specialist with 6+ years supporting healthcare, SaaS, and education environments. I consistently deliver empathetic, culturally responsive service that improves access and drives measurable outcomes.
I guide high-volume pipelines—managing 60–80 daily prospects or patients—while maintaining 100% CRM data accuracy and achieving 35–45% conversion and 90%+ satisfaction through clear, solution-oriented communication.
My strengths include Salesforce, Epic, ServiceNow, multi-channel support, and cross-functional collaboration to identify root causes, streamline processes, and improve retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Enrollment Specialist
ThymeCare
Jan 2025 - Sep 2025 (8 months)
Built trusted relationships with oncology patients to guide them through clinical enrollment, achieving 35–45% conversion and maintaining 100% CRM data accuracy for timely onboarding.
Subject Matter Expert III
Evernana
Jul 2020 - Nov 2024 (4 years 4 months)
Provided post-sale account support and platform guidance via phone and email, improving retention and driving systemic improvements through trend identification and cross-functional escalation.
Patient Engagement Specialist
Somatus
Aug 2019 - Mar 2020 (7 months)
Supported telephonic onboarding for CKD patients, managing 80+ daily calls to improve platform adoption, log detailed CRM data, and resolve access issues to boost patient satisfaction.
Benefits Billing Analyst
Morneau Shepell
Jul 2018 - Jun 2019 (11 months)
Managed Medicare Advantage enrollment and billing operations for a municipal client, processing transactions and conducting UAT to ensure CMS compliance and accurate member records.
Care Coordinator
CareSource
Jan 2017 - Jul 2018 (1 year 6 months)
Coordinated care transitions and service delivery for Medicaid members, creating tailored care plans and facilitating interdisciplinary collaboration to improve access and outcomes.
Revenue Cycle Specialist
Piedmont Healthcare
Apr 2016 - Oct 2017 (1 year 6 months)
Led high-volume patient scheduling operations and Epic training, authoring SOPs that reduced scheduling inefficiencies by 20% and maintaining a 97% satisfaction rate.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Southern New Hampshire University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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