Krystal Taylo
@krystaltaylo
I am an operations-focused manager with customer service and technical support expertise.
United StatesWhat I'm looking for
I am a dynamic, detail-oriented operations and support professional with over a decade in customer service and more than two years in management and office coordination. I bring strong attention to detail and a proactive, positive attitude to evolving environments.
I have provided high-level software and product support for clients in the tax, accounting, and commercial banking sectors, resolving complex issues via phone and email, managing ticketing systems, and documenting interactions to maintain continuity of service.
Most recently, I led patient intake and engagement workflows, coordinating clinical and administrative teams to streamline operations, ensure accurate documentation, and handle sensitive interactions with discretion and professionalism.
I excel at process improvement, interdepartmental communication, and technical troubleshooting, and I am eager to grow in a fast-paced organization where I can apply operational expertise to improve efficiency and outcomes.
Experience
Work history, roles, and key accomplishments
Lead Patient Engagement Specialist
Landmark Recovery
Feb 2024 - Jul 2024 (5 months)
Managed patient intake operations including pre-registration, insurance verification, and appointment scheduling while maintaining accurate documentation and compliance. Collaborated with clinical and administrative teams to streamline workflows and improve patient engagement in a fast-paced setting.
Product Support Associate
Thomson Reuters
Jul 2022 - Oct 2022 (3 months)
Provided software support to tax and accounting clients, resolving complex issues via phone and email and documenting interactions to ensure continuity of service. Stayed current with product changes to support team readiness and customer satisfaction.
Technical Help Desk
Citi Bank
Mar 2019 - Jan 2022 (2 years 10 months)
Supported commercial clients using enterprise card tools, managed ticketing systems, and coordinated with technical teams to ensure timely resolutions. Conducted internal knowledge sharing and training to strengthen team capability and client relationships.
Customer Care Representative
Anthem
Mar 2016 - Jun 2016 (3 months)
Assisted members with healthcare plan management and resolved service-related concerns through clear, professional communication. Maintained accurate records to ensure a smooth and informed customer experience.
Assembler
Usui International Corporation
Jan 2014 - Oct 2015 (1 year 9 months)
Worked on assembly lines ensuring quality control and adherence to safety and productivity standards in a high-pressure manufacturing environment. Collaborated with team members to maintain efficiency and product consistency.
Shift Manager
Chanello's Pizza
Jul 2011 - Jul 2012 (1 year)
Supervised team operations, managed shifts, and ensured compliance with food safety and cash-handling procedures while resolving customer conflicts. Developed leadership and time-management skills to maintain service quality during high-volume periods.
Education
Degrees, certifications, and relevant coursework
Woodrow Wilson High School
High School Diploma, General Studies
Grade: 3.8
Activities and societies: Recognized for scholastic excellence and leadership.
Honors graduate with a 3.8 GPA; recognized for scholastic excellence and leadership.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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