Trista Shockley
@tristashockley
Patient-experience focused healthcare professional delivering compassionate operational support.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with hands-on experience across patient experience coordination, nursing support, behavioral health, and physical therapy assistance.
In my current role as a Patient Experience Coordinator, I manage end-to-end patient journeys, oversee front office operations, coach staff on customer service, handle patient intake and insurance verification, and coordinate communication between patients and clinicians.
Previously, I provided direct patient care as a Nursing Care Partner, supported behavioral treatment plans as a Behavioral Health Technician, and assisted therapists as a Physical Therapy Aide — gaining proficiency with EPIC charting and clinical documentation.
I hold an associate degree in health and STEM, certifications including BLS, CNA, PCT, and Phlebotomy, and I volunteer with local rescue and emergency services. I bring strong organization, communication, and problem-solving skills to roles that center patient safety, satisfaction, and efficient clinical operations.
Experience
Work history, roles, and key accomplishments
Patient Experience Coordinator
Pivot Physical Therapy
Jan 2025 - Present (8 months)
Manage the end-to-end patient journey, overseeing front office operations, patient intake and insurance verification, and coordinating communication between patients and clinicians to ensure a seamless experience.
Customer Service Representative
Goodall Pools and Spas
Jan 2024 - Jan 2025 (1 year)
Provided customer service, invoicing and billing, product knowledge, and sales support to clients, improving client satisfaction and supporting revenue operations.
Behavioral Health Technician
Cumberland Hospital for Children
Jan 2023 - Jan 2024 (1 year)
Provided direct patient supervision, implemented treatment plans, managed behaviors, and maintained accurate, timely documentation to support therapeutic outcomes for pediatric patients.
Nursing Care Partner
Sentara Regional
Jan 2022 - Jan 2023 (1 year)
Delivered direct patient care, supported admissions and discharges, performed patient charting, and used EPIC to document care and coordinate clinical workflows.
Physical Therapy Aide
Pivot Physical Therapy
Jan 2021 - Jan 2022 (1 year)
Assisted physical therapists with rehabilitative exercises, performed preliminary patient procedures, and scribed patient charts to support individualized care plans.
Education
Degrees, certifications, and relevant coursework
RCRappahannock Community College
Associate Degree, Health and STEM
2021 - 2023
Completed an Associate's program focused on health and STEM coursework with additional nursing assistant certification coursework completed during 2021–2022.
SSSentara College of Health Sciences
Certificate, Phlebotomy and Patient Care
2022 - 2022
Completed a phlebotomy and patient care technician course in 2022 focused on phlebotomy procedures and patient care skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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