Open to opportunities

Camila Aguero

@camilaaguero

Message

Case management and data analyst focused on healthcare operations and member engagement.

United States

Message

What I'm looking for

I seek roles in healthcare operations or analytics where I can combine data skills and member outreach to improve patient outcomes, work collaboratively, and drive measurable quality improvements.

I am a dedicated Case Management Associate with over five years of experience in healthcare operations, member outreach, and data administration, skilled at ensuring PHI compliance and improving patient outcomes.

I combine technical proficiency in SQL, Tableau, and Excel with strong CRM experience (Salesforce) to build dashboards, verify eligibility, and streamline intake processes that improved engagement and operational timelines.

I deliver results through cross-functional collaboration, quality improvement initiatives, and clear communication—prioritizing member-centered solutions and measurable improvements in service delivery.

Experience

Work history, roles, and key accomplishments

Marketing Communications Specialist

NSW Government

Jul 2025 - Aug 2025 (1 month)

Coordinated data-informed outreach and messaging for public health maternity initiatives, driving a 15% increase in member engagement and improving cross-departmental communications.

Community Outreach Content Development Microsoft Excel CRM Newsletter Production

Customer Service Representative

TTEC

Apr 2024 - Mar 2025 (11 months)

Managed high-volume member interactions with a 90% resolution rate, performed insurance eligibility verification, and led quality improvement projects to streamline data entry and service timelines.

Customer Service PHI Compliance CRM (Salesforce)Outbound Calling Quality Improvement Data Entry Insurance Systems

Assistant Project Manager

Accenture

Dec 2023 - Feb 2024 (2 months)

Supported project lifecycle and quality improvement research, maintained PHI-compliant documentation, and produced status reports and presentations to align senior healthcare stakeholders.

Project Coordination Microsoft Excel Documentation PHI Compliance Quality Improvement Presentation Design

Technical Data Analytics Apprentice

Intermountain Healthcare

Jul 2022 - Aug 2023 (1 year 1 month)

Validated and queried large medical datasets using SQL and built Tableau dashboards to deliver actionable patient metrics for maternity care monitoring and real-time performance tracking.

SQL Tableau Data Validation Dashboarding Requirements Gathering Microsoft Excel Monitoring

Contact Tracer

UnitedHealth Group

Jul 2020 - May 2022 (1 year 10 months)

Conducted high-volume intake screening and case interviews for COVID-19 exposure, ensured PHI compliance, documented accurate case narratives, and coordinated timely public health follow-up.

Contact Tracing PHI Compliance Salesforce Microsoft Excel Outreach Case Documentation

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Marketing Management and Research

Completed a Bachelor of Science in Marketing Management and Research with accompanying certificates in Marketing, Leadership, and Strategic Thinking and Innovation.