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@bengardiner
Senior care coordinator and operations professional driving patient engagement, process automation, and cross-functional improvements.
United StatesI am a senior care coordinator and operations professional with experience optimizing clinical intake, telehealth presence, and patient workflows across high-growth digital healthcare settings. I leverage tools like Monday.com, Salesforce, HubSpot and EMR systems to automate processes, improve KPIs, and maintain HIPAA-compliant communication.
At Resilience Lab Psychotherapy I led a care team supporting 200+ clinicians and 2,000+ patients, drove a 16% increase in client conversion, and improved call response rates from 68% to 85% through data analysis and operational changes. I also partnered with marketing to execute targeted social campaigns and presented weekly KPI reports with actionable recommendations to senior management.
My background includes business operations, sales growth, and wellness coaching roles where I developed client-facing programs, managed vendor and inventory workflows, and trained teams. I excel in fast-paced environments, prioritize patient experience and retention, and focus on measurable improvements in operational efficiency and team performance.
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Work history, roles, and key accomplishments
Resilience Lab Psychotherapy
Apr 2023 - Present (2 years 7 months)
Lead care team operations for a network of 200+ clinicians and 2,000+ patients, improving client-conversion by 16% over 1.5 years and raising call response rate from 68% to 85% through workflow automation and KPI-driven initiatives.
Clean Green Extractions
Aug 2022 - Mar 2023 (7 months)
Drove regional sales growth and new business acquisition across NJ and NY, optimized inventory and vendor workflows, and enforced expense controls to support revenue expansion.
Very Personal Training
Oct 2021 - Jul 2022 (9 months)
Designed and delivered personalized wellness programs for 20+ clients, conducted comprehensive assessments, and organized community events to boost client acquisition and retention.
BUBoston University
Sep 2020 - Jun 2021 (9 months)
Created and launched the first HIIT program at the BU Fitness Center, growing participation to 40+ regular participants and improving class retention through program innovation.
Doctors of the World - Health and Human Rights
Sep 2019 - Dec 2019 (3 months)
Provided multidisciplinary care for vulnerable populations, managed complex cases, and prepared weekly patient reports to improve care coordination and outcomes during clinic operations.
New York Edge
May 2018 - Sep 2018 (4 months)
Coordinated sports and wellness programs across NYC, drove student enrollment and engagement, organized events, and communicated progress to families and staff.
Degrees, certifications, and relevant coursework
BUBachelor of Science, Behavior & Health
2018 - 2021
Completed a Bachelor of Science in Behavior & Health with a minor in Human Physiology, focusing on interdisciplinary health topics and applied wellbeing practices.
IB Baccalaureate, International Baccalaureate
Completed the International Baccalaureate (IB) diploma program at Dwight School in New York.
Software and tools used professionally
United StatesYou can contact Ben and 90k+ other talented remote workers on Himalayas.
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