Open to opportunities

Ben Gardiner

@bengardiner

Senior care coordinator and operations professional driving patient engagement, process automation, and cross-functional improvements.

United States

Message

What I'm looking for

I seek roles where I can improve patient experience and operational workflows using automation and data, within collaborative, growth-oriented healthcare teams.

I am a senior care coordinator and operations professional with experience optimizing clinical intake, telehealth presence, and patient workflows across high-growth digital healthcare settings. I leverage tools like Monday.com, Salesforce, HubSpot and EMR systems to automate processes, improve KPIs, and maintain HIPAA-compliant communication.

At Resilience Lab Psychotherapy I led a care team supporting 200+ clinicians and 2,000+ patients, drove a 16% increase in client conversion, and improved call response rates from 68% to 85% through data analysis and operational changes. I also partnered with marketing to execute targeted social campaigns and presented weekly KPI reports with actionable recommendations to senior management.

My background includes business operations, sales growth, and wellness coaching roles where I developed client-facing programs, managed vendor and inventory workflows, and trained teams. I excel in fast-paced environments, prioritize patient experience and retention, and focus on measurable improvements in operational efficiency and team performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Care Coordinator

Current

Resilience Lab Psychotherapy

Apr 2023 - Present (2 years 5 months)

Lead care team operations for a network of 200+ clinicians and 2,000+ patients, improving client-conversion by 16% over 1.5 years and raising call response rate from 68% to 85% through workflow automation and KPI-driven initiatives.

Patient Coordination Salesforce Monday.Com Zocdoc Optimization KPIs

Business Operations Associate

Clean Green Extractions

Aug 2022 - Mar 2023 (7 months)

Drove regional sales growth and new business acquisition across NJ and NY, optimized inventory and vendor workflows, and enforced expense controls to support revenue expansion.

Sales Outreach HubSpot Asana Inventory Management Data Analysis Account Management

Personal Wellbeing Coach

Very Personal Training

Oct 2021 - Jul 2022 (9 months)

Designed and delivered personalized wellness programs for 20+ clients, conducted comprehensive assessments, and organized community events to boost client acquisition and retention.

Wellness Coaching Assessments Program Design Scheduling Community Outreach Customer Service

HIIT Coach

Boston University

Sep 2020 - Jun 2021 (9 months)

Created and launched the first HIIT program at the BU Fitness Center, growing participation to 40+ regular participants and improving class retention through program innovation.

Program Development Scheduling Fitness Instruction

Clinic Assistant Intern

Doctors of the World - Health and Human Rights

Sep 2019 - Dec 2019 (3 months)

Provided multidisciplinary care for vulnerable populations, managed complex cases, and prepared weekly patient reports to improve care coordination and outcomes during clinic operations.

Case Management EMR Patient Advocacy Confidentiality Report Preparation

Program Coordinator

New York Edge

May 2018 - Sep 2018 (4 months)

Coordinated sports and wellness programs across NYC, drove student enrollment and engagement, organized events, and communicated progress to families and staff.

Program Coordination Event Planning Enrollment Growth Lesson planning

Education

Degrees, certifications, and relevant coursework

Boston University

Bachelor of Science, Behavior & Health

2018 - 2021

Completed a Bachelor of Science in Behavior & Health with a minor in Human Physiology, focusing on interdisciplinary health topics and applied wellbeing practices.