Monique Callison

I am a results-driven healthcare operations and training professional with over five years of experience in clinical administration, quality improvement, and team leadership. I build efficient workflows and lead large-scale training programs to ensure consistent, high-quality care delivery.

At Village Medical and Hatfield Medical Group I designed and executed comprehensive training curricula, conducted post-training evaluations, and supported quality assurance by tracking KPIs and coordinating corrective actions. I have led onboarding through major transitions and ensured seamless integration of new software and service standards.

I served as a primary liaison between corporate leadership and multi-site clinics, overseeing scheduling, patient access coordination, and call center operations. I coached and supervised teams to improve productivity, patient satisfaction, and retention while managing escalated patient and provider concerns to timely resolution.

I am bilingual in English and Spanish and bring strong skills in compliance, insurance verification, and financial administration. I am committed to continuous improvement, collaborative leadership, and delivering exceptional patient and provider experiences.