Open to opportunities

Osita Dike

@ositadike

Message

Customer support and client relations professional skilled in calls, complaints, and CRM.

Nigeria

Message

What I'm looking for

I’m looking for a remote (or onsite) customer support role where I can handle inbound/outbound communications, resolve complaints, maintain CRM-quality records, and improve customer experience using active listening and problem-solving.

I’m a dedicated, customer-focused professional with experience handling customer inquiries, resolving complaints, and managing inbound and outbound communications. I build strong client relationships through clear communication, active listening, and consistent follow-up.

Across roles in customer service and sales, I’ve supported clients from first contact through resolution—answering questions, providing accurate information, and coordinating documentation for smooth transactions. I’ve also used CRM and customer data management to keep records accurate, timely, and action-ready.

In customer-facing environments, I’ve managed performance targets and promoted additional products and services through upselling. I’m comfortable supporting office operations and collaborating with teams to maintain service standards in fast-paced settings.

Alongside this, I’ve continued growing in digital communication by creating content, responding to audience feedback, and using analytics and performance metrics to improve delivery. With my BSc in Statistics and training in communication and customer service, I’m excited to leverage these strengths in a remote customer support role.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Creator

Current

Dyke Cinematic Movies (Storytelling Project)

Jan 2026 - Present (6 months)

Created engaging digital content and responded to audience feedback and inquiries across social media platforms. Managed online engagement, used analytics to improve content delivery, and ensured compliance with platform guidelines and copyright policies.

Content Creation Social Media Management Audience Engagement Analytics Performance Metrics & Compliance Copyright Awareness

Current

CEO / Sales Executive

Current

Dyke Oleevarh Properties

Aug 2022 - Present (3 years 11 months)

Managed client inquiries and provided personalized support throughout property buying and selling processes. Conducted market research and coordinated documentation to support smooth transactions.

Customer Support Client Relations Sales Support Market Research

Sales Consultant/Customer Support

Platinum Cape Realtors

Apr 2021 - Jul 2022 (1 year 3 months)

Handled customer inquiries and guided clients through property options and service offerings. Supported office operations, collaborated with the team, assisted with marketing campaigns, and resolved customer concerns professionally.

Customer Support Client Relations Complaint Resolution Marketing Support Customer Outreach Office Operations Team Collaboration

Sales/Customer Service Representative

Geotech Automobile

Mar 2018 - Feb 2021 (2 years 11 months)

Handled inbound customer calls and provided information about products and services. Registered new customers, resolved inquiries in a timely manner, and promoted additional products through upselling.

Customer Service Inbound Calls Complaint Resolution Upselling Customer Satisfaction

Office Assistant

Plantgeria Automobile

Jan 2012 - Mar 2013 (1 year 2 months)

Answered incoming calls and assisted customers, vendors, and visitors with administrative support. Managed filing and documentation, handled office correspondence, scheduled meetings, and supported general office operations.

Administrative Support Filing Documentation Correspondence Scheduling