Tamarapreye User

TU

Open to opportunities

Tamarapreye User

@tamarapreyeuser

Customer-focused support professional with CRM experience, empathy, and remote operations strength.

What I'm looking for

I’m looking for a fast-paced, digital-first role where I can support customers through CRM-based call, chat, and email, resolve challenges with empathy, and grow through clear targets, structured workflows, and strong team collaboration.

I’m a customer-focused professional with over three years of experience in customer service, remote operations, and CRM-based support. I handle customer inquiries with empathy and clear communication, ensuring positive client experiences in fast-paced digital environments.

In my current role as a Customer Sales Representative (Remote) at Phoenix Lead Co., I assist clients with credit consultation and personal finance solutions. I use CRM tools to manage customer interactions, update records, track progress efficiently, and consistently meet or exceed daily performance goals while maintaining professionalism.

Before that, I worked as a Customer Service Representative (Remote) at Soundmac.co, managing chat and email communications, resolving issues promptly, and escalating complex cases. I also bring administrative and coordination experience from Sanction Hub Ltd and volunteer work as a Communications Officer with the National Ijaw Society, supporting digital outreach and awareness campaigns.

Experience

Work history, roles, and key accomplishments

PC

Current

Customer Sales Representative

Current

Phoenix Lead Co.

Jan 2024 - Present (2 years 5 months)

Handled inbound and outbound calls to support clients with credit consultation and personal finance solutions. Used CRM tools to manage interactions, update records, and track progress while maintaining empathy and professionalism to meet daily performance goals.

Outbound Calling Customer Sales Credit Consultation Personal Finance CRM Management Customer Retention Professional communication Time Management

SO

Customer Service Representative

Soundmac.co

Aug 2022 - Dec 2024 (2 years 4 months)

Managed customer communications via chat and email, providing prompt resolutions and escalating complex issues when needed. Supported streamlining communication processes to improve the overall client experience while upholding service standards.

Chat Support Email Support Customer Service Escalation Handling Customer Experience Conflict Resolution Remote Collaboration Time Management

NS

Volunteer Communications Officer

National Ijaw Society

Sep 2023 - Nov 2023 (2 months)

Assisted with social communication strategies and digital outreach, supporting team coordination for awareness campaigns. Helped with online publications and contributed to digital communication planning and execution.

Digital Outreach Social Communication Team Coordination Communication Strategy Content Coordination Remote Collaboration

SL

Junior Administrative Assistant

Sanction Hub Ltd

Dec 2020 - Mar 2022 (1 year 3 months)

Supported remote administrative operations including scheduling and record management, and assisted with email correspondence. Maintained accurate documentation and provided general office support by coordinating with team members.

Remote Administration Scheduling Record Management Documentation Management Team Coordination Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

DU

Delta State University

Bachelor of Science (B.Sc.), History and International Studies

2019 - 2025

Earned a B.Sc. in History and International Studies at Delta State University between 2019 and 2025.

TS

Tuomo Grammar School

Senior Secondary Certificate Examination (SSCE), Secondary Education

2013 - 2018

Completed SSCE at Tuomo Grammar School between 2013 and 2018.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Verse

Remote

Jan

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