Open to opportunities

Magdalene Abiebamon

@magdaleneabiebamon

Message

Customer support professional delivering empathetic, results-driven service and CRM-driven growth.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM expertise and empathetic communication to improve satisfaction, drive retention, and support growth.

I am a focused customer support specialist with over two years of hands-on experience delivering timely, empathetic solutions and strengthening long-term client relationships.

I have worked across call center, sales support, and business development roles where I used CRM tools to manage leads, document interactions, and improve resolution rates.

My achievements include increasing closed deals by over 50% through relationship-driven selling and maintaining a 70% resolution rate handling client inquiries and complaints.

I bring strong communication, active listening, and technical product-support skills, and I seek roles where I can combine customer empathy with process optimization to drive retention and business growth.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Calls Expert Corp.

Jul 2025 - Present (8 months)

Delivered fast, accurate customer support via inbound and outbound calls, navigated CRM tools to document interactions, and qualified leads before transferring to licensed advisors.

Customer Support CRM Lead Qualification Troubleshooting Inbound Calls Outbound Calling Communication

Sales & Customer Support Executive

Artisan Oga

Nov 2024 - Oct 2025 (11 months)

Handled client inquiries and complaints via phone and email with a 70% resolution rate and increased closed deals by over 50% through relationship-driven selling and CRM-led follow-ups.

Customer Support Sales CRM Upselling Email Communication Phone Communication

Business Development Executive

Globe Williams International

Jan 2024 - Oct 2024 (9 months)

Prospected and acquired B2B clients, designed customized proposals to improve conversions, and initiated ICT collaborations that optimized internal processes and supported onboarding.

Business Development B2B Sales Proposal Writing Client Onboarding CRM Process Improvement Prospecting

Customer Service Officer

Aplus Global Autolog Nig Ltd.

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered technical service presentations to engineering clients, managed sales pipelines and CRM-driven lead conversion, and conducted follow-ups that increased renewals and referrals.

Technical Presentations Customer Service CRM Sales Pipeline Management Upselling Cross Selling Client Relationship Management Lead Follow Up