Akaninyene Bassey
@akaninyenebassey
I resolve customer issues across chat, email, and CRM systems while improving support workflows and response speed.
NigeriaWhat I'm looking for
I've supported customers at EasyDMARC across live chat, email, and CRM ticketing systems, resolving 50+ inquiries weekly while maintaining a 90% satisfaction rating over two years.
I automated repetitive support and reporting workflows with Zapier, saving an estimated 40 hours per week. I also reduced average handling time by 75%, audited customer records, and maintained 95% data accuracy.
At CCCRN, I delivered healthcare support to patients and clients through chat and email, sustaining an 85% satisfaction score across 200+ monthly interactions. I documented patient cases in CentralReach CRM, maintained confidentiality compliance, and escalated complex cases without missed deadlines.
I'm passionate about solving customer problems, improving support operations, and helping organizations create exceptional customer experiences through empathetic, accurate, solution-focused service.
Experience
Work history, roles, and key accomplishments
Customer Service & Support Specialist
EasyDMARC
Jan 2022 - Jan 2025 (3 years)
Resolved 50+ customer inquiries weekly across chat, email, and CRM ticketing, maintaining a 90% satisfaction rating. Automated workflows with Zapier, saving 40 hours weekly, and reduced average handling time by 75%.
Customer Service Representative
CCCRN
Jan 2024 - Aug 2024 (7 months)
Provided live chat and email support to patients in a healthcare environment, sustaining an 85% satisfaction score. Managed patient records in CentralReach CRM with 100% confidentiality compliance and reduced repeat contacts by 75%.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Botany and Ecological Studies
Bachelor of Science in Botany and Ecological Studies from the University of Uyo.
Heritage College
Senior Secondary School Certificate, General Studies
Senior Secondary School Certificate from Heritage College.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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