Open to opportunities

Oreoluwa Obasunloye

@oreoluwaobasunloye

Message

Motivated customer care representative with strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team culture.

I am a highly motivated and persuasive Cold Caller with a strong background in sales, lead generation, and customer engagement. My experience includes providing timely and accurate responses to customer inquiries, resolving issues effectively, and utilizing CRM software to manage customer accounts. I consistently exceed performance metrics, demonstrating my commitment to delivering exceptional customer service.

During my tenure as a Customer Care Representative at L.Y Scentsational, I honed my skills in troubleshooting and guiding users through solutions, ensuring high satisfaction rates. My role as a Real Estate Acquisition Specialist further developed my negotiation skills and ability to analyze investment properties, contributing to a fast-paced, commission-driven environment. I thrive in remote settings and am adept at using various communication platforms to maintain client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

L.Y Scentsational

Aug 2023 - Nov 2023 (3 months)

Provided timely and accurate responses to customer inquiries via phone, email, and live chat, maintaining a high satisfaction rate. Utilized CRM software to log interactions, manage customer accounts, and track support tickets. Consistently exceeded monthly performance metrics, including response time, resolution rate, and feedback scores.

Customer Service CRM Software Zendesk HubSpot Communication Problem Solving Data Entry Customer Satisfaction

Remote Cold Caller/Customer Support

Convoso

Oversaw customer/client communication across various platforms, ensuring efficient and prompt handling of responses and issues. Utilized advanced software tools to increase productivity and refine processes, consistently meeting and exceeding daily targets. Performed thorough examinations of recurring problems to understand patterns and suggest process improvements.

Cold Calling Customer Support Client Communication Process Improvement Productivity Problem Solving Data Analysis

Real Estate Acquisition Specialist

Capital Elite Estates

Identified and evaluated investment properties in the Dallas-Fort Worth area based on investor criteria, handling property searches and deal analysis. Directly negotiated with owners to secure properties under contract, utilizing internal tools to calculate rehab needs, costs, and ideal offers. Developed strong acquisition and negotiation skills while contributing to a fast-paced, commission-drive

Cold Calling Negotiation Investment Analysis Lead Generation CRM Tools Sales Market Research

Education

Degrees, certifications, and relevant coursework

FCT High Court

National Youth Service Corps (NYSC), Law

Completed the mandatory National Youth Service Corps program. Gained practical experience in a professional environment.

Ajayi Crowther University

Bachelor of Arts, History and International Relations

Studied History and International Relations, gaining a comprehensive understanding of global affairs and historical contexts. Developed strong research, analytical, and critical thinking skills.