GA
Open to opportunities

Gbenga Andrew

@gbengaandrew

Dedicated customer service professional with over 3 years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over three years of experience in fast-paced retail and customer service environments, I am a dedicated and customer-oriented professional. My journey has equipped me with the skills to engage customers effectively, promote products, and deliver superior service. I have a proven track record of utilizing CRM software to manage customer interactions and ensure follow-ups, which has significantly contributed to customer satisfaction and business success.

At Frontier Commercial Service, I excelled as a Customer Service Representative, where I delivered excellent service in a dynamic retail setting. I efficiently handled high-volume inquiries while maintaining a focus on customer satisfaction. My previous role as a Customer Care Assistant at LifePage Real Estate Group further honed my ability to provide personalized support and resolve issues proactively. I am passionate about improving customer experiences and driving business growth through effective communication and problem resolution.

Experience

Work history, roles, and key accomplishments

FS

Customer Service Representative

Frontier Commercial Service

Feb 2021 - Jun 2023 (2 years 4 months)

Delivered excellent customer service in a dynamic retail setting, providing accurate information about products and promotions. Utilized CRM software to manage customer interactions and ensure follow-ups, contributing to revenue growth and customer satisfaction.

LG

Customer Care Assistant

LifePage Real Estate Group

Jun 2019 - Apr 2020 (10 months)

Assisted customers by responding to inquiries and resolving issues related to products and services. Processed orders and managed transactions using customer management systems, ensuring seamless customer service and contributing to overall satisfaction.

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Bachelor of Technology, Urban and Regional Planning

2011 - 2018

Studied Urban and Regional Planning, focusing on the development and management of urban spaces and regional resources.

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Diploma, Information and Communication Technology

2010 - 2011

Grade: Distinction

Completed a Diploma in ICT with Distinction, gaining foundational knowledge in information and communication technology.

Tech stack

Software and tools used professionally

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Gbenga Andrew - Customer Service Representative - Frontier Commercial Service | Himalayas