Open to opportunities

Esosa Osaze

@esosaosaze

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Results-driven customer service representative with strong sales skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a results-driven and customer service-oriented professional with over three years of experience in customer support and business development. My journey has equipped me with the skills to generate leads, foster client relationships, and promote sales effectively. I thrive in dynamic environments where I can leverage my excellent communication abilities to contribute to team success.

Throughout my career, I have consistently met or exceeded key performance indicators, including customer satisfaction scores and sales targets. My experience spans various roles, from cold calling to customer support, where I have successfully resolved customer inquiries and implemented systems that improved efficiency. I am passionate about delivering exceptional service and building lasting relationships with clients.

Experience

Work history, roles, and key accomplishments

Business Development Representative

TimelyAI

Jun 2024 - Apr 2025 (10 months)

Researched and identified potential leads through online tools, databases, and social media platforms. Used outbound strategies like cold calling, email outreach, and LinkedIn messaging to reach out to prospective clients.

Lead Generation Cold Calling Outbound Outreach LinkedIn Sales Navigator Salesforce

Customer Support

Bloom

Jan 2024 - May 2024 (4 months)

Assisted customers via various channels (phone, email, live chat, social media) by addressing questions and concerns. Resolved customer complaints and technical issues, ensuring customers feel heard and valued.

Customer Support Live Chat Email Support Troubleshooting CRM Software

Business Development Representative

Demand Drive

May 2023 - Dec 2023 (7 months)

Prospected and identified potential customers, conducting market research to find new leads. Managed and updated customer relationship management (CRM) systems, tracking and reporting on key metrics to measure success.

Prospecting Market Research CRM Management Lead Qualification

Cold Caller | Customer Care Representative

Rent To Own Services

Oct 2022 - Apr 2023 (6 months)

Made outbound calls to potential clients, effectively communicating and promoting real estate services. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions.

Cold Calling Customer Care Lead Qualification CRM Software

Customer Service Representative

Insurance Supermarket

Dec 2021 - Sep 2022 (9 months)

Answered constant flow of customer calls with minimal wait times and responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Database Management Customer Satisfaction

Sales Representative

Insurance Supermarket

Feb 2021 - Nov 2021 (9 months)

Generated leads and prospected for new clients through cold calling, networking, and referrals. Presented and explained insurance policy options to clients, helping them make informed decisions.

Sales Lead Generation Cold Calling Insurance Sales Client Relationship Management

Customer Support

Global Wissen Consult

Mar 2020 - Jan 2021 (10 months)

Responded to customer inquiries and resolved customer issues via chat, email, or other messaging platforms. Efficiently oversaw an average of 50 tickets daily in 8-hour shifts, achieving an average support response time of 1-3 minutes.

Customer Support Chat Support Email Support Ticketing Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Medical Laboratory Science

Grade: 1st Degree

Studied Medical Laboratory Science, gaining foundational knowledge and practical skills in laboratory procedures and diagnostics. Completed a comprehensive curriculum focused on scientific principles and their application in healthcare settings.

Brigham Young University

Bachelor of Science, Hospitality and Tourism

Grade: 2nd Degree

Pursued a Bachelor of Science in Hospitality and Tourism, focusing on industry operations, management, and customer service. Developed skills in hospitality management, tourism trends, and service delivery.