Opeyemi Eesuola
@opeyemieesuola
I resolve customer issues and strengthen banking operations through accurate, compliant account support.
NigeriaWhat I'm looking for
I've supported customers at Lumos Global, Polaris Bank, and Unity-Eleta Co-Operative, resolving inquiries, complaints, account requests, refunds, cancellations, and transaction issues across phone, email, and live chat.
At Polaris Bank, I consistently achieved over 80% of assigned performance and customer acquisition targets while educating customers on digital banking, maintaining relationships, and supporting compliant, accurate financial operations.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Lumos Global
Jan 2024 - Jan 2026 (2 years)
Responded to customer inquiries via phone, email, and live chat, resolving complaints and coordinating with relevant departments. Monitored KPIs such as response time and customer satisfaction, and processed customer requests including account updates and refunds.
Customer Service Officer
Polaris Bank PLC
Jan 2019 - Jan 2024 (5 years)
Resolved customer complaints efficiently and delivered exceptional service across multiple touchpoints, improving satisfaction and retention. Educated customers on digital banking services and promoted products, achieving over 80% of performance targets.
Accounts Officer
Unity-Eleta Co-Operative
Jan 2016 - Jan 2018 (2 years)
Assisted members with financial inquiries and account management, maintaining accurate records and supporting reconciliation. Processed payments and transactions while ensuring compliance and improving transaction efficiency.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
B.Sc, Business Administration
2024 -
Pursuing a Bachelor of Science in Business Administration, expected to complete in 2026.
The Polytechnic, Ibadan
HND, Banking and Finance
2014 - 2023
Earned a Higher National Diploma in Banking and Finance, providing a strong foundation in financial operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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