At United Bank for Africa (UBA), I attended to customer enquiries, assisted with account and transaction requests, and explained banking procedures and services.
I processed customer transactions in line with established banking procedures and maintained accurate records while handling confidential information responsibly.
At LAPO Microfinance Bank, I supported clients with savings transactions, loan applications, disbursements, and repayment enquiries. I also followed up on repayments and supported loan recovery activities in line with organizational procedures.
Across both roles, I’ve built client relationships through regular communication and follow-up, and supported customer service and daily banking operations.
