At PROVIDUSUNITY BANK (FORMERLY UNITY BANK PLC), I coordinate follow-up on transaction disputes, failed transfers, and customer complaints, escalating unresolved issues to relevant departments. I also investigate delayed or unsuccessful transfers and follow up on approved reversals.
I support account opening, onboarding, and account maintenance, while guiding customers on digital banking and self-service channels. I hold a Project Management Professional certification and a B.Sc. in Business Administration from Kogi State University.
