Looking for a job

Esther Adetayo

@estheradetayo

Internal Control Officer at Polaris Bank Plc, maintaining financial records and escalating potential fraud and operational risks.

Nigeria

Message

What I'm looking for

I'm seeking to contribute to sales development, customer support, or client success teams.

At Polaris Bank Plc, I maintain accurate records and financial reports to support account management and reporting. I also apply internal policies and controls, and escalate potential fraud and operational risks.

At Zenon Laboratory and Chemical Industry, I served as a first point of contact for visitors and clients. I managed correspondence and packages and coordinated task distribution among staff.

At LAPO Microfinance Bank, I explained products and services, processed customer orders and transactions, and resolved complaints. I also conducted customer outreach and gathered feedback to inform service improvements.

Experience

Work history, roles, and key accomplishments

Current

Internal Control Officer

Current

Polaris Bank Plc

Jan 2023 - Present (3 years 9 months)

Maintains accurate records and financial reports, monitors daily operations, and applies internal controls to protect resources. Identifies and escalates potential fraud and operational risks.

Internal Controls Compliance Risk Management Fraud Awareness Training Financial Reporting Record keeping Operational Efficiency

Front Desk Officer

Zenon Laboratory and Chemical Industry

Dec 2020 - Dec 2022 (2 years)

Served as first point of contact for visitors and clients, managed correspondence and packages, and coordinated staff tasks to support smooth daily operations.

Customer Service Communication Skills Correspondence Management Task Coordination Administrative Support

Customer Service Representative

LAPO Microfinance Bank

Feb 2017 - Dec 2018 (1 year 10 months)

Explained products and services, processed transactions, resolved complaints, and conducted customer outreach to gather feedback for service improvements.

Customer Service Complaint Resolution Transaction Processing Customer Outreach Product Knowledge Feedback Collection