MOModupe Olanrewaju
@modupeolanrewaju
Enthusiastic customer service professional with strong problem-solving skills.
NigeriaWhat I'm looking for
I am a highly organized and detail-oriented customer service professional with a proven track record of enhancing customer satisfaction and loyalty. My experience spans various roles in the banking sector, where I have honed my skills in communication, conflict resolution, and effective service delivery. I pride myself on my ability to maintain the highest level of integrity while providing reliable and friendly services.
Currently, I work as a Customer Care Officer at Polaris Bank, where I respond to customer inquiries and resolve issues efficiently. My contributions have led to increased customer engagement and improved sales through effective collaboration with marketing teams. I am dedicated to leveraging my skills to make a direct impact on a company's success and am always eager to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Polaris Bank
Mar 2023 - Present (2 years 3 months)
As a Customer Care Officer, I responded to customer inquiries via phone and email, providing accurate information and resolving issues professionally. I assisted customers with product inquiries, maintained detailed records in the CRM system, and collaborated with marketing teams to enhance customer engagement and sales.
Customer Care Officer
Polaris Bank
Feb 2018 - May 2022 (4 years 3 months)
As a Customer Care Officer, I served as a personal banking assistant, managed cash transactions, and ensured customer satisfaction. I was responsible for cross-selling bank products and preparing weekly payment reports.
Transaction Officer
Polaris Bank
Jun 2022 - Feb 2023 (8 months)
In my role as a Transaction Officer, I processed cheques, managed fund transfers, and ensured accurate account reconciliation. I handled customer instructions for banking services and maintained compliance with security protocols.
Education
Degrees, certifications, and relevant coursework
FOFederal Polytechnic Offa
Higher National Diploma, Business Administration
Completed Higher National Diploma and Ordinary National Diploma programs, focusing on practical and theoretical aspects of the chosen field, preparing for a career in customer service and related areas.
Christ Ambassadors College
Senior School Leaving Certificate, General Education
Completed Senior School Leaving Certificate, gaining foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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