OKOluwaseyi Kujimiyo
@oluwaseyikujimiyo
Customer service and banking operations professional driving dispute resolution and digital banking excellence.
NigeriaWhat I'm looking for
I am a results-driven customer service and banking operations professional with over five years' experience across financial services, digital business development, and client relationship management.
At Keystone Bank I handled high-volume inbound calls, achieved KPIs such as AHT and FCR, supported failed transactions and card disputes, and educated customers on fraud prevention and self-service channels.
Previously at United Bank for Africa I opened and maintained customer accounts, resolved complaints, coordinated with operations and compliance, and supported product cross-sell and customer loyalty initiatives.
I hold a BSc in Economics and certifications in networking and cybersecurity (CompTIA Network+ and Security+); I combine strong communication, Finacle proficiency, and a customer-first mindset to reduce friction and improve digital banking experiences.
Experience
Work history, roles, and key accomplishments
Contact Centre Consultant
Keystone Bank
Dec 2025 - Present (1 month)
Managed high-volume inbound customer calls, achieving KPIs for AHT and FCR while resolving account enquiries, failed transactions, and card disputes; reduced repeat calls through customer education on self-service and fraud prevention.
UACustomer Service Officer
United Bank for Africa
Dec 2019 - Nov 2024 (4 years 11 months)
Opened and maintained customer accounts, resolved complaints, and cross-sold products, improving customer satisfaction and loyalty through proactive relationship management and adherence to controls.
Subject Teacher
Diadem School
Jan 2019 - Dec 2019 (11 months)
Developed and delivered educational content, supervised classes, and evaluated student progress while organizing activities and communicating progress to parents to support learning outcomes.
Investment Assistant
Linkage Assurance Plc
Jan 2018 - Dec 2018 (11 months)
Supported investment operations through document filing, investment memos, reconciliation, data entry for actuarial analysis, and liaising with fund managers on term deposit negotiations.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Science, Economics
Completed a Bachelor of Science in Economics at the University of Lagos, focusing on economic theory and quantitative analysis.
TIThe Polytechnic, Ibadan
National Diploma, Insurance
Awarded a National Diploma in Insurance covering principles of insurance, risk management, and related business practices.
Hebron College
Senior Secondary Certificate Examination, Secondary Education
Completed Senior Secondary Certificate Examination at Hebron College with coursework across standard secondary subjects.
Availability
Location
NigeriaAuthorized to work in
Job categories
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