Open to opportunities

Opeyemi Adegbenro

@opeyemiadegbenro

Message

Customer care professional with 3 years' experience delivering high-volume inbound and email support.

Nigeria

Message

What I'm looking for

I am seeking a customer-focused role where I can leverage high-volume call and email support skills, contribute to service metrics improvement, and grow within a collaborative team.

I am a Customer Care Representative with three years of experience handling inbound calls and email support, focused on resolving customer inquiries and maintaining positive relationships.

At Access Bank I managed high-volume interactions—90+ inbound calls and 55–85 emails daily—consistently meeting metrics like response time and first-contact resolution.

I was recognized as Best Agent of the Month (April 2025) and bring strong CRM, case documentation, and cross-team collaboration skills to improve service delivery.

I hold a Bachelor of Arts in Linguistics and completed NYSC in 2021, and I pursue continuous professional development through certifications in compensation & benefits, HR management, and training & development.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Access Bank

Oct 2022 - Present (3 years 2 months)

Handle 90+ inbound calls and 55–85 daily emails to resolve customer inquiries and complaints, consistently exceeding response time, first-contact resolution, and customer satisfaction metrics; awarded Best Agent of the Month (April 2025).

Customer Support CRM Software Case Documentation Avaya First Contact Resolutions

Cashier

Jaytel Retage Enterprises

May 2019 - Jul 2021 (2 years 2 months)

Managed customer transactions including deposits, withdrawals, and bill payments while reconciling daily cash balances with POS reports to ensure accountability and accurate records.

Cash Handling Customer Service Transaction Processing Record keeping Cash Accountability Problem Solving