Chioma Nwakorie

I am a dedicated Customer Support Specialist with over three years of experience providing high-quality support across fintech, travel, and logistics companies. I’m known for resolving issues quickly, communicating with clarity, and delivering a positive experience for every customer, even in demanding or high-pressure situations.

Throughout my career, I’ve handled payment challenges, wallet and card issues, delivery coordination, booking support, and general product troubleshooting. I consistently maintain strong KPIs, including high first-contact resolution, low repeat complaints, and 95%+ quality scores. My ability to stay calm, think analytically, and empathize with customers has helped me build trust and turn difficult interactions into successful outcomes.

I’m proficient in tools such as Zendesk, Intercom, Freshdesk, CRM systems, Google Workspace, and other remote support platforms. I enjoy improving processes, identifying customer pain points early, and ensuring smooth communication across teams.

I’m passionate about customer experience, service excellence, and continuous professional growth. I’m looking for opportunities where I can contribute my skills, reliability, and customer-first approach to a team that values efficiency and quality service.