Onyedikachi Victor Igwesi

I am a dedicated and results-driven customer support professional with over five years of experience in providing exceptional service to clients across multiple channels. My journey in customer service has been marked by a proven track record of resolving complex issues and significantly improving customer satisfaction. I take pride in my ability to contribute to company growth through effective problem-solving and collaboration.

In my recent role as a Customer Service Representative at UCHRIS GLOBAL, I achieved a remarkable 95% customer satisfaction rate by efficiently managing inquiries via phone, email, and chat. My efforts in developing a comprehensive knowledge base led to a 30% increase in first-call resolution. Previously, at ADINOFX ACADEMY, I provided remote support that resulted in a 90% customer satisfaction rate and contributed to a 20% increase in client retention. I am passionate about delivering top-notch service and continuously seek ways to enhance the customer experience.