Looking for a job

Aishat Oyeleke

@aishatoyeleke

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Customer Service Professional with 4 years of experience.

Nigeria

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What I'm looking for

I seek a role that fosters growth and values customer-centric solutions.

I am a highly motivated and dedicated customer service professional with over 4 years of experience in delivering exceptional customer experiences.

I possess expertise in:

- Conflict resolution

- Effective communication

- Problem-solving

- Time management

Certified in customer service, I've consistently exceeded performance targets, ensuring customer satisfaction and loyalty.

My passion is providing personalized solutions, driving customer retention, and fostering long-lasting relationships. I'm excited to leverage my skills and experience to contribute to a dynamic team and drive customer-centric success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Codar Tech Africa

Jul 2023 - Jan 2025 (1 year 6 months)

Managed inquiries from students, teachers, and administrators, ensuring prompt issue resolution and high customer satisfaction. Resolved technical issues with a 99% accuracy rate and collaborated with design and engineering teams to reduce product downtime by 95%. Conducted customer satisfaction surveys to inform product improvements.

Customer Service Technical Support Communication Team Collaboration Customer Satisfaction Problem Solving CRM Software

Customer Success Lead

Uvest Realty Ltd

Aug 2020 - Mar 2023 (2 years 7 months)

Analyzed and resolved over 700 customer issues, achieving a 55% increase in customer retention. Implemented a new onboarding process and collaborated on projects focused on customer satisfaction, resulting in a 48% upsell rate.

Customer Success Customer Retention Onboarding Customer Feedback Strategic Recommendations Team Collaboration