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Odion Decoco

@odiondecoco

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Customer service professional specializing in remote support, complaint resolution, and customer retention.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can deliver remote support, resolve complaints quickly, and improve retention. I want a fast-paced environment that values clear communication, teamwork, and continuous improvement.

I’m a customer service professional with over 5 years of experience delivering high-quality support and driving customer satisfaction. I handle customer inquiries across phone, email, and digital platforms, resolving issues efficiently while building lasting relationships through consistent communication and follow-up.

In my recent role as a Customer Service Representative (Remote Support Focus) at Liberty Assured Limited, I managed customer and agent inquiries and provided remote support to retail and POS agents to help achieve sales targets. I also resolved complaints, collaborated with technical teams on connectivity and service-related issues, and converted prospective clients into active customers—bringing measurable improvements through proactive, problem-solving-driven support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Liberty Assured Limited

May 2023 - Apr 2026 (2 years 11 months)

Managed customer and agent inquiries via phone, email, and digital channels, resolving issues promptly to improve satisfaction and retention. Delivered remote support to retail/POS agents and coordinated with technical teams to address connectivity and service issues.

Customer Service Complaint Resolution Remote Support Customer Relationship Management (CRM)Email Support Conflict Management Problem Solving

Client Relations Officer

Ayoola Foods Limited

Jun 2022 - May 2023 (11 months)

Handled customer inquiries and complaints across multiple channels and improved retention through proactive follow-up. Coordinated remote order fulfillment and maintained accurate digital records of stock, sales, and customer interactions.

Customer Relationship Management Complaint Handling Stakeholder Management Time Management Customer Retention

Customer Service Representative

Lighting Finance Nigeria Limited

Apr 2021 - May 2022 (1 year 1 month)

Provided consistent customer support, improving retention by 40%. Managed follow-ups to recover 50% of outstanding debts and delivered service that generated positive feedback and recognition.

Customer Service Retention Management Complaint Resolution Customer Support Time Management Problem Solving Conflict Management

Teaching & Research Assistant

Nsukwa Grammar School

Mar 2020 - Feb 2021 (11 months)

Conducted research and supported academic activities to improve student performance. Encouraged student engagement through participation in extracurricular activities.

Academic Support Research Assistance Student Engagement Communication Problem Solving Time Management Remote Collaboration