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@gbengaandrew1
Results-driven Customer Service Specialist with 5+ years of experience.
With over five years of experience as a Customer Service Specialist, I have honed my skills in providing exceptional customer support and resolving client issues efficiently. My journey began at SwiftCare Services, where I maintained a 97% satisfaction score while addressing technical and account-related inquiries. This role allowed me to develop a keen understanding of customer needs and the importance of effective communication.
Currently, I am a Customer Service Specialist at Greenline Technologies, where I have achieved a remarkable 95% resolution rate for daily inquiries. My efforts in resolving escalated complaints have contributed to a 20% improvement in customer retention. Additionally, I take pride in mentoring new team members, which has significantly boosted our team's productivity. I am passionate about leveraging my skills in CRM tools and conflict resolution to enhance customer experiences.
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Work history, roles, and key accomplishments
Greenline Technologies
Apr 2020 - Present (5 years 7 months)
As a Customer Service Specialist, I handled daily inquiries via phone, email, and live chat, achieving a 95% resolution rate. I resolved escalated complaints efficiently, improving customer retention by 20%, and assisted in training new team members to boost productivity.
SwiftCare Services
Jan 2017 - Mar 2020 (3 years 2 months)
In my role as a Customer Support Officer, I provided support for technical and account-related issues, maintaining a 97% satisfaction score. I recommended process improvements that reduced average response times by 30%.
Degrees, certifications, and relevant coursework
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