Precious Desmond
@preciousdesmond
Graphic designer with customer service experience, focused on clear communication, user-friendly design, and strong brand support.
NigeriaWhat I'm looking for
I am a customer service professional with over three years' experience across banking, financial services, and private enterprise, focused on improving customer satisfaction and operational efficiency. I consistently achieve high first-contact resolution rates and have driven measurable gains in customer satisfaction and response times.
At FL Solar Nova Ltd I managed 50+ daily inquiries, implemented a CRM feedback system that raised satisfaction from 3.2 to 4.1/5, and cut average response times from 4 hours to 1.5 hours. I also provided freelance support for e-commerce clients, maintaining a 95% satisfaction rating and boosting social response rates by 40%.
Earlier, at Microcred Microfinance Bank I processed 100+ daily transactions with 99.8% accuracy, used Temenos T24 for customer profile and KYC management, and introduced service protocols that reduced resolution time by 30%. I seek senior support roles where I can apply CRM expertise, data-driven improvements, and a customer-first mindset.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
FL Solar Nova Ltd
Jan 2020 - Present (6 years 6 months)
Managed 50+ daily customer inquiries, achieving 90% first-contact resolution and implemented a CRM feedback system that increased satisfaction by 25% (3.2→4.1/5). Optimized ticket workflows to cut average response time from 4 to 1.5 hours.
Customer Support Specialist
Freelance Clients
Jan 2020 - Present (6 years 6 months)
Provided virtual support for three e-commerce clients, maintaining a 95% customer satisfaction rating and increasing social media response rate by 40%, while reducing complaint escalations by 60%.
Customer Service Representative
Microcred Microfinance Bank
Jan 2017 - Jan 2020 (3 years)
Processed 100+ daily transactions with 99.8% accuracy using Temenos T24, and developed service protocols that reduced inquiry resolution time by 30% while improving account lifecycle management.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Arts, Humanities
2009 - 2014
Completed a Bachelor of Arts in Humanities at Imo State University from 2009 to 2014.
Availability
Location
NigeriaAuthorized to work in
Portfolio
castlenet.github.io/preshportsfolioSocial media
Job categories
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