At CareSource (USA), I processed member account updates and investigated billing and claims discrepancies by coordinating with internal departments. I also documented customer interactions in the CRM system and educated members about wellness programs and care resources.
At Charis Reality & Investment Lim, I processed client requests for inspections, site visits, and meetings, and recorded client and transaction details in the CRM. I also supported sales and marketing by sharing customer feedback and helping convert inquiries into property sales.
At De Essential Fashion Cri, I handled returns and exchanges, maintained customer and order records, and coordinated with sales and logistics to resolve delivery issues. I also upsold and cross-sold fashion items.
