Omotola Abike

I’m a dedicated, results-driven Customer Service Representative with 5+ years of experience delivering exceptional client support across fintech, retail, and telecommunications. I focus on handling high-volume enquiries, resolving complaints efficiently, and building lasting customer relationships.

I’m skilled in multi-channel support—phone, email, and live chat—while keeping accuracy in CRM systems and upholding company standards. I bring active listening and empathy to every interaction, supporting customers with clear, solution-focused guidance.

In my current role as a Customer Service Officer at Grola Tech, I manage inbound and outbound customer interactions for loan accounts, including repayment options and account statuses. I negotiate payment arrangements for customers in arrears, maintain precise CRM records, and collaborate with internal teams to escalate complex cases for timely resolutions.

Previously, as a Cashier Supervisor / Customer Service Lead at Foodco Nigeria, I led a team of cashiers and resolved escalated complaints to protect satisfaction and loyalty. I also trained new team members, processed refunds and exchanges in line with policy, conducted regular audits for accuracy and compliance, and organized schedules to optimize coverage during peak periods.