Chukwudumebi Isichei
@chukwudumebiisichei
Customer service executive specializing in fintech and e-commerce support, delivering clear, solution-driven outcomes.
NigeriaWhat I'm looking for
I am a customer service executive with four years of experience in e-commerce and fintech, known for delivering fast, clear, and solution-driven support while maintaining a calm, customer-first approach. I excel at resolving transaction and account issues, onboarding users, and collaborating with engineering, fraud, compliance, and finance teams to escalate and resolve complex cases.
I consistently meet KPIs such as First Call Resolution, Average Handling Time, and CSAT, and I contribute product and operations feedback that improves payment flows and user experience. I am proficient with CRM and collaboration tools, adept at monitoring trends and compliance risks, and committed to process improvements that boost efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Flexmonie
Aug 2023 - Present (2 years 7 months)
Provide high-quality support for fintech products including payments, wallets, cards, and account services; resolved failed transactions, KYC issues, chargebacks and refunds while consistently meeting KPIs like FCR and CSAT.
Customer Operations Support
Flexmonie
Jun 2022 - Aug 2023 (1 year 2 months)
Managed day-to-day customer operations, ensured seamless order processing and account management, collaborated with finance, logistics and tech to resolve complex operational issues and met SLA/operational KPIs.
Customer Service Representative
Cicoserve Payment
Jul 2020 - May 2022 (1 year 10 months)
Handled incoming and outgoing customer interactions to resolve complaints, provided accurate product and account information, logged enquiries and prepared weekly reports to support service owners.
Customer Service Executive
Fragrance Planet
Jan 2019 - Jun 2020 (1 year 5 months)
Managed high-volume customer inquiries on orders, deliveries and returns, reduced ticket backlog through improved tracking, coordinated with logistics/vendors and contributed chatbot testing feedback.
Education
Degrees, certifications, and relevant coursework
Wichita University
Numerical Analysis
In-view coursework in Numerical Analysis.
University of Ibadan
Bachelor of Science, Statistics
Completed a Bachelor of Science in Statistics, focusing on statistical methods and data analysis.
Yaba College of Technology
Higher National Diploma, Statistics
2018 -
Completed National Diploma in Statistics and subsequently a Higher National Diploma in Statistics.
Alison
Certification, Office Management & Customer Service
2024 - 2024
Completed certifications in Office Management Essentials and Customer Service Essentials.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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