OOOmomayowale Olatunbosun
@omomayowaleolatunbos
Customer Service Representative with expertise in client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated Customer Service Representative with extensive experience in client service, known for my ability to resolve performance issues and prioritize client satisfaction. My unique skills in managing customer concerns, combined with my collaborative approach, have consistently improved customer experiences and enhanced service delivery systems.
In my current role at Sterling Bank PLC, I educate customers about our services and assist them in making informed choices. I also conduct training sessions for team members to promote productivity and exceptional service. My previous experience at Alpha Russul allowed me to improve client retention rates through impeccable service delivery and effective conflict resolution strategies.
Additionally, I have a strong background in project management, having successfully increased company revenue by over 30% and expanded our client base significantly. My educational background in Human Resource and Public Administration further equips me with the skills to effectively liaise with stakeholders and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Sterling Bank PLC
Jun 2022 - Present (2 years 11 months)
As a Contact Centre Agent, I educated customers about services and promotions, mentored team members, and resolved customer queries through various communication channels. I documented interactions in CRM and provided reports on team activities.
Customer Service Representative
Alpha Russul
Nov 2020 - Feb 2022 (1 year 3 months)
In my role as a Customer Service Representative, I improved client retention through exceptional service, promoted products, and resolved client issues efficiently while managing communications and escalations.
Project Manager
Mr. Unique U
May 2015 - Oct 2020 (5 years 5 months)
As a Project Manager, I increased revenue by over 30% through unique fabric sourcing, expanded the client base, managed projects from inception to completion, and developed marketing strategies to enhance brand visibility.
Training and Pension Intern
Lagos State Government (LASG)
Jul 2019 - Jul 2020 (11 months)
During my internship at the Ministry of Establishment, I assisted in training and pension-related tasks, gaining valuable experience in human resources and administrative processes.
Office Secretary/Receptionist
AIICO Insurance
Nov 2012 - Jul 2013 (8 months)
As an Office Secretary/Receptionist, I managed front desk operations, handled communications, and provided administrative support to ensure smooth office functioning.
Independent Monitor/Supervisor
World Health Organization (WHO)
Aug 2011 - Mar 2014 (2 years 7 months)
In my role as an Independent Monitor/Supervisor, I oversaw health-related projects, ensuring compliance and effective implementation of health initiatives.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Master of Science, Human Resource Management
2021 - 2023
Grade: Second Class Upper
Pursued a Master of Science in Human Resource Management, focusing on advanced human resource practices, organizational behavior, and strategic management to enhance workforce efficiency and effectiveness.
LULagos State University
Bachelor of Science, Public Administration
2015 - 2019
Grade: Second Class Upper
Completed a Bachelor of Science in Public Administration, studying the principles of governance, public policy, and administrative practices to prepare for a career in public service and management.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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