Chimamaka Nwobodo

I am a dedicated customer service professional with over three years of experience in managing client relationships and enhancing customer satisfaction. My journey has been marked by a proven ability to resolve queries quickly and empathetically, driving high satisfaction and retention rates. I have successfully developed and nurtured strong relationships with clients, achieving a remarkable 95% satisfaction rate in my current role at Excelmindcyber. My expertise in using CRM software has streamlined operations, allowing me to deliver seamless service while consistently exceeding performance benchmarks.

In my previous role as Head of Customer Service at Paramount Lifecare, I supervised a team and ensured efficient handling of inquiries and complaints, achieving a 98% resolution rate. I developed and implemented customer service policies that improved service quality and efficiency by 30%. My analytical skills have enabled me to communicate customer feedback effectively, informing product development and enhancing service strategies. I am passionate about fostering positive client relationships and continuously seek to improve operational efficiency.