Oluwasegun Akinosi

I am a dedicated professional with a strong background in customer interactions and service solutions. Over the years, I have honed my skills in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. My experience spans various roles, including Customer Service Representative, where I successfully implemented a new CRM software that reduced response time by 30% and increased customer retention by 20%.

Throughout my career, I have consistently focused on achieving results through efficient and empathetic service. My tenure at Emerging Markets Telecommunications Services Limited allowed me to resolve over 200 customer inquiries weekly, achieving an impressive 95% customer satisfaction rating. Additionally, my role as a Procurement Specialist at J.Bolarinwa Limited involved implementing an e-procurement system that significantly enhanced procurement efficiency and reduced costs. I am known for my reliability and proactive approach to meeting both customer and organizational goals.