Bwata Mundung

Provided exceptional customer experiences by promptly and effectively addressing customer inquiries and complaints. Identified and resolved customer issues efficiently, ensuring customer satisfaction and loyalty.

Provided exceptional customer service through inbound and outbound calls, handling inquiries and complaints promptly and effectively. Utilized CRM software (Zendesk, Zoho, T-Replica) to manage customer information and track interactions.

Cultivated strong relationships with ART clients through clear communication and empathy, enhancing patient adherence by sending SMS reminders and making follow-up calls. Managed patient appointments efficiently and provided supportive counseling to address patient concerns.

Ensured data accuracy and integrity through meticulous data entry and verification, maintaining detailed records to track team activities. Provided leadership and mentorship by training new hires and supervising team members, effectively managing team workflow.

Established and maintained efficient filing systems to ensure easy access to important documents, managing administrative tasks such as handling incoming mail and organizing conferences. Ensured accuracy and professionalism by reviewing work for correct spelling, grammar, and formatting.

Currently pursuing a Master's degree in Environmental Management.

Grade: Upper Credit

Completed a Post Graduate Diploma in Environmental Management with Upper Credit.

Grade: Second Class Lower

Obtained a Bachelor of Science degree in International Studies with Second Class Lower honors.