OLUWATOSIN OLOWOSILE
@oluwatosinolowosile
Customer experience professional driving client satisfaction and retention.
NigeriaWhat I'm looking for
I am a customer experience and client relationship professional with over five years' experience in customer service, client engagement, sales support, complaint resolution, and administrative operations. I consistently improve customer satisfaction and retention by managing high-volume inquiries, maintaining accurate CRM records, and collaborating with cross-functional teams to deliver service improvements.
I have led service delivery initiatives, supported revenue growth through client onboarding and account management, and ensured compliance with operational policies. My strengths include stakeholder communication, performance reporting, problem solving, and a commitment to professional development and integrity.
Experience
Work history, roles, and key accomplishments
Customer Experience Officer
Leadway Pensure PFA Ltd
Oct 2022 - Present (3 years 5 months)
Manage multi-channel customer inquiries, document CRM records, and collaborate with internal teams to resolve service issues, improving client satisfaction and retention since joining in Oct 2022.
Sales Representative
Qrislings Ventures
Jan 2019 - Nov 2019 (10 months)
Achieved and exceeded sales targets through client engagement, product presentations, and negotiated agreements while maintaining accurate sales and inventory records from Jan 2019 to Nov 2019.
Hotel Supervisor
De Choice Hotel
Jan 2017 - Dec 2018 (1 year 11 months)
Supervised staff operations, resolved guest complaints, coordinated training and scheduling, and prepared operational performance reports to maintain high service standards in 2017–2018.
Education
Degrees, certifications, and relevant coursework
Goodluck Comprehensive High School
West African Senior School Certificate, General Secondary Education
Obtained the West African Senior School Certificate (WASSCE).
Army Children School
First School Leaving Certificate, Primary Education
Completed primary education and obtained the First School Leaving Certificate.
Ekiti State University
Bachelor of Science (Education), Accounting
2013 -
Completed a B.Sc. (Ed) in Accounting at Ekiti State University.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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