Elizabeth Okwori
@elizabethokwori
Customer service professional delivering efficient, empathetic support and operational improvements.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over 3 years of hands-on experience in client relations, administration, and hospitality operations. I have led front-line teams, managed daily service delivery, and implemented strategies that improved customer satisfaction and operational efficiency.
My strengths include conflict resolution, staff training, inventory oversight, and maintaining high-quality customer records across phone, email, chat, and social media channels. I am detail-oriented, adaptable in fast-paced environments, and committed to delivering exceptional service that supports business goals.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Presken Hotel and Resort
Jan 2024 - Present (1 year 9 months)
Managed daily front‑of‑house operations and staff training, improving service delivery and resolving guest complaints promptly; handled 15–20 inbound calls daily and maintained accurate customer records to boost satisfaction.
Customer Service Representative
Dony Suites
Jan 2022 - Dec 2023 (1 year 11 months)
Provided front‑line guest support handling 25–30 inbound calls daily, resolved complaints to maintain high satisfaction, trained new staff, and collaborated on promotions to improve sales.
Education
Degrees, certifications, and relevant coursework
Benue State Polytechnic
Higher National Diploma, Hospitality Management
Higher National Diploma in Hospitality Management awarded by Benue State Polytechnic; studies completed by 2025.
Acce 10x
Certificate, Customer Service
Completed Customer Service Tech certification with Acce 10x in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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