Open to opportunities

Oluwaseun Akande

@oluwaseunakande

Message

I am a customer service and public health professional delivering efficient administrative and client support.

Nigeria

Message

What I'm looking for

I am seeking a role in a dynamic, fast-paced organisation where I can provide high-end data entry and client support, grow customer service and public health skills, and contribute to administration, CRM, or social media efforts.

I am a proactive, dynamic and results-driven customer service and public health professional with over 4 years of experience delivering timely, exceptional customer service and office administrative operations. I am highly proficient in Microsoft Office Suite, experienced in call center management, and have supported improvements such as improving overall office efficiency by over 30%.

I have served in roles across front desk operations, social media management, HR assistance and public health delivery, handling CRM, data entry, recruitment and event organisation. Seeking to leverage my experience, skills, educational knowledge and expertise to contribute to the success and growth of a dynamic fast-paced institution while steadily enhancing my skills and attaining self-development.

Experience

Work history, roles, and key accomplishments

Current

Front Desk & Social Media Officer

Current

Rehoboth Crest Homes

Nov 2024 - Present (9 months)

Managed front-desk operations and created scheduled social media campaigns to promote properties, improving client engagement and appointment scheduling efficiency.

Customer Service Social Media Management CRM Microsoft Office Client Relations Scheduling

Customer Service Manager

Innovative Geeks Consult

May 2024 - Nov 2024 (6 months)

Led customer service operations, developed performance reports and dispute-resolution processes, and organized customer education events to improve response and resolution rates.

Customer Support CRM Conflict Resolution Event Coordination Team Leadership

Public Health Officer

Department of Public Health, Ibadan Northeast LGA

May 2023 - Apr 2024 (11 months)

Delivered public health education and community outreach, supported service delivery across the LGA and assisted health information dissemination to improve local program reach.

Public Health Education Community Outreach Data Entry Event Coordination Report Writing Stakeholder Engagement

Human Resources Assistant

K.A.O Logistics Services Ltd

Feb 2023 - Nov 2023 (9 months)

Supported recruitment, onboarding and HRIS implementation, and contributed to employee engagement initiatives that improved office efficiency by over 30%.

Recruitment Onboarding HRIS Performance Management Employee Relations Job Descriptions Exit Interviews

Laboratory Assistant

Maxcare Hospital & Maternity and Medical Laboratory

Mar 2021 - Sep 2021 (6 months)

Prepared and processed clinical samples and maintained laboratory equipment to ensure reliable testing operations.

Inventory Management Quality Control Documentation

Receptionist

Good Legacy Venture

Jan 2018 - Feb 2020 (2 years 1 month)

Managed front-desk operations, resolved customer issues and generated invoices while maintaining service quality for gym users to improve member satisfaction.

Customer Service Invoicing