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Miracle Ekeh C

@miracleekehc

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Public health officer dedicated to improving community wellness and engagement.

Nigeria

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What I'm looking for

I seek a role that allows me to leverage my public health expertise while fostering a collaborative and innovative work environment.

I am a passionate public health officer with a strong commitment to enhancing community wellness through innovative health initiatives. My experience includes leading successful public health campaigns, such as a vaccination drive that increased immunization rates by 40% in underserved regions. I thrive on developing strategies that promote disease prevention and improve overall health outcomes.

In my previous roles, I have excelled in customer service, where I maintained high satisfaction levels by addressing complex complaints and providing tailored solutions. My ability to communicate effectively with diverse audiences has been instrumental in fostering strong relationships and driving measurable results. I am dedicated to continuous learning and adapting to best practices in health consultancy and customer engagement.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

CDCS Ph.

Jan 2022 - Feb 2025 (3 years 1 month)

Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately. Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

Customer Service Customer Satisfaction Conflict Resolution Communication Customer Relationship Management

Public Health Officer

PRO-STERLING INC

Mar 2020 - Jan 2022 (1 year 10 months)

Planned and implemented public health campaigns to promote disease prevention and community well-being. Led a vaccination campaign that increased immunization rates by 40% in underserved regions.

Public Health Campaign Management Community Health Health Education

Virtual Assistant

HIGH PILLARS INTERNATIONAL

Apr 2017 - Jan 2019 (1 year 9 months)

Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. Provided day-to-day administrative support, improving overall business efficiency.

Administrative Support Client Communication Data Management Proofreading Office Management

Education

Degrees, certifications, and relevant coursework

University of Calabar

Bachelor of Science, Microbiology

Studied Microbiology at the University of Calabar. Gained foundational knowledge in microbial sciences and their applications.

Ugwuakuma International Secondary School

SSCE, General Studies

Completed secondary education at Ugwuakuma International Secondary School, earning the Senior School Certificate Examination (SSCE) and NECO certifications. Developed a strong academic foundation across various subjects.

Akweke Nursery and Primary School

FSLC, General Studies

Completed primary education at Akweke Nursery and Primary School, earning the First School Leaving Certificate (FSLC). Acquired fundamental literacy and numeracy skills.