Open to opportunities

Chidiogo Agbogwu

@chidiogoagbogwu

Message

Achievement-driven professional with over 3 years in customer service.

Nigeria

Message

What I'm looking for

I seek a role that fosters professional growth and values teamwork.

I am an effective and efficient team player with over three years of experience providing excellent customer service. My academic background includes a Master's in Health Policy and Management from the University of Ibadan, which has equipped me with the analytical skills necessary to thrive in a competitive work environment. I pride myself on being astute and compassionate, with a keen eye for detail that ensures high-quality service delivery.

In my current role as an Administrative Officer at Sparkles Facilities and Maintenance, I manage correspondence, schedule appointments, and provide general administrative support. My previous experience as a Call Center Agent at MetroHealth HMO allowed me to interface effectively between the company and its members, addressing concerns and ensuring seamless interactions. I have also contributed to public health initiatives during my internship at the Lagos State Primary Healthcare Board, where I helped implement operational strategies for immunization programs.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Sparkles Facilities and Maintenance

Aug 2023 - Present (1 year 10 months)

Responsible for handling correspondences, scheduling appointments, providing administrative support, and maintaining accurate records. Ensures compliance with company policies and prepares invoices for clients.

Administrative Support Scheduling Compliance Communication Teamwork

Call Center Agent

MetroHealth HMO

Aug 2022 - Sep 2023 (1 year 1 month)

Interfaced with members and providers to address concerns, grant approval codes, and provide resolutions to inquiries. Responsible for reporting medical costs and ensuring seamless interactions.

Communication Reporting Teamwork

Contact Centre Agent

Union Bank of Nigeria

Nov 2021 - Aug 2022 (9 months)

Handled customer interactions via social media, promoted bank products, and resolved inquiries. Ensured best practices in customer service delivery.

Inquiry Resolution Communication Customer Service Teamwork

Public Health Specialist Intern

Lagos State Primary Healthcare Board

Jul 2019 - Sep 2019 (2 months)

Worked on operational strategies for immunization campaigns and contributed to public health projects. Documented project reports and supported outreach events.

Documentation Immunizations Communication

Administrative Assistant Intern

Oyo State College of Health Science and Technology

Jul 2016 - May 2017 (10 months)

Assisted the Head of Department with administrative tasks, facilitated database management, and provided support for anatomy lectures and research.

Administrative Support Database Management Teaching Research Communication Teamwork

Cashier

Park ‘n’ Shop

Oct 2015 - Oct 2015 (0 months)

Attended to clients, processed payments, documented sales, and monitored for fraudulent activities in the store.

Communication

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Master of Public Health, Health Policy and Management

2018 - 2021

Grade: PHD grade

Completed a Master of Public Health (MPH) with a focus on Health Policy and Management, gaining insights into health systems and policy-making processes.

Madonna University

Bachelor of Science, Human Anatomy

2010 - 2014

Earned a Bachelor of Science (BSc) in Human Anatomy, studying the structure and function of the human body, preparing for a career in health and medical fields.