Imaobong Etuk
@imaobongetuk
Customer service professional delivering efficient, empathetic support and process improvements.
NigeriaWhat I'm looking for
I am a highly organised, results-driven customer service professional with over three years of hands-on experience in customer-facing, operations, and healthcare support roles. I deliver responsive, high-quality support across phone, email, and chat while maintaining accurate CRM records.
I have strong communication, problem-solving, and leadership abilities and have mentored team members to improve service efficiency. My experience spans frontline hospitality, airport operations, public health compliance, and HR support.
I am proficient with CRM tools including Zendesk and Freshdesk and focus on complaint resolution, service recovery, and continuous process improvement to drive customer satisfaction. I collaborate cross-functionally to optimise processes and maintain service quality in fast-paced environments.
I bring disciplined time management, conflict resolution skills, and the ability to support remote or virtual operations. I am committed to delivering exceptional customer experiences and supporting organisational goals through measurable performance improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kleenol Nigeria Limited
Nov 2023 - Present (1 year 11 months)
Provide high-quality support to 50+ customers daily via phone, email, and chat; mentor team members to improve service efficiency and resolve order, billing, and enquiry issues.
Operations Officer
Federal Airports Authority of Nigeria
Mar 2022 - Jul 2023 (1 year 4 months)
Coordinated daily airport operations across departments to ensure service quality and operational consistency, assisting passengers and staff to maintain efficient workflows.
Public Health Officer
Federal Airports Authority of Nigeria
Aug 2020 - Feb 2022 (1 year 6 months)
Implemented COVID-19 safety measures and conducted health awareness campaigns to ensure public health compliance among passengers and staff.
HR Intern
Federal Airports Authority of Nigeria
Mar 2019 - Mar 2020 (1 year)
Assisted recruitment, onboarding, and HR record management while supporting administrative duties and ensuring data accuracy across HR systems.
Front Desk Officer
Chrisolik Hotels
Feb 2018 - Mar 2019 (1 year 1 month)
Acted as first point of contact for guests, managing reservations and enquiries to ensure smooth check-in/check-out and maintain hospitality standards.
Education
Degrees, certifications, and relevant coursework
Kenule Beeson Saro-Wiwa Polytechnic
Higher National Diploma, Business Administration and Management
2016 - 2018
Completed Higher National Diploma in Business Administration and Management with focus on administrative and managerial practices.
Kenule Beeson Saro-Wiwa Polytechnic
National Diploma, Business Administration and Management
2012 - 2014
Completed National Diploma in Business Administration and Management covering foundational business and administrative subjects.
Community Secondary School, Itukho
Secondary School Leaving Certificate, Secondary Education
Obtained Secondary School Leaving Certificate, completing secondary education curriculum.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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