Open to opportunities

Boma Bomor

@bomabomor

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Results-driven professional with 2+ years experience

Nigeria

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What I'm looking for

Seeking remote international roles for virtual support and operational efficiency

As a dynamic and results-driven professional, I have over 2 years of cumulative experience in customer service, administration, operations management, and public health. My expertise lies in managing diverse tasks in fast-paced environments and leading cross-functional teams with a focus on high-impact outcomes.

Throughout my career, I have demonstrated my ability to improve response times, resolve inquiries, and increase customer satisfaction. I have also successfully supervised teams, implemented new quality control processes, and optimized workflow to increase overall efficiency.

I am seeking remote international roles where I can leverage my extensive experience in virtual support, client relations, and operational efficiency. I am confident that my skills and experience make me an ideal candidate for a role that requires a results-driven and dynamic professional.

Experience

Work history, roles, and key accomplishments

Head of Customer

WashRyte Limited

Mar 2023 - Oct 2023 (7 months)

Managed customer service operations, improving response time by 35% and resolving over 80% of inquiries within the first contact.

Customer Service Operations Management Team Management Quality Control Workflow Optimization

Executive Assistant

Nevada Driving School

Feb 2023 - Mar 2023 (1 month)

Provided high-level virtual and physical administrative support, managing communications, travel arrangements, and scheduling for the CEO.

Administrative Support Social Media Management Proposal Development Travel

Operations Manager

Biosystems Medical Diagnostic Centre

Sep 2021 - Dec 2022 (1 year 3 months)

Managed a team of 4, directing the day-to-day operations of the diagnostic centre, overseeing staff performance and ensuring adherence to regulatory standards.

Operations Management Regulatory Compliance Procurement

Field Officer

Osun State Health Insurance Scheme

Jul 2021 - Sep 2021 (2 months)

Conducted comprehensive assessments of 20+ health facilities, evaluating service quality, equipment inventory, and staff strength.

Inventory

Administrative Officer

Seacrest School

Jun 2016 - Nov 2017 (1 year 5 months)

Enhanced administrative efficiency through the implementation of an improved record-keeping system.

Administrative Support Resource Management Contract Negotiation Event Planning

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Master of Science, Public Health

2019 - 2023

Activities and societies: Class Governor

Pursued a Master of Science in Public Health, focusing on health systems, epidemiology, and community health. Actively participated in class governance as the Class Governor, enhancing leadership and organizational skills.

University of Port Harcourt

Bachelor of Science, Human Physiology

2012 - 2016

Completed a Bachelor of Science in Human Physiology, studying human body systems and their functions. Engaged in various academic and extracurricular activities that enhanced understanding of physiological processes.