Open to opportunities

Oluwakemi Yusuf

@oluwakemiyusuf

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Dedicated customer service representative with a passion for client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and personable Customer Service Representative with three years of experience in fast-paced environments. My ability to connect with people and provide effective solutions has consistently left a lasting positive impression on customers. I take pride in utilizing tools like CRM and Google Workspace to streamline processes, ensuring that every interaction is smooth and efficient.

At Feyyi Cakes, I contributed to a 20% increase in repeat business by delivering a warm and inviting customer experience. My commitment to personalized service helped foster loyalty, resulting in a 15% growth in customer retention rates. I have a proven track record of resolving customer issues effectively, achieving a 95% first-contact resolution rate, and maintaining a high average customer satisfaction rating of 4.8/5.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Feyyi Cakes

Feb 2022 - Nov 2024 (2 years 9 months)

Provided exceptional customer service in a fast-paced bakery environment, managing in-store and online orders, and resolving customer inquiries. Contributed to a significant increase in repeat business and customer retention through personalized service and effective complaint resolution.

Customer Service CRM Software Order Management Conflict Resolution Customer Satisfaction Data Entry Team Collaboration Problem Solving

Contact Center Agent

Fidelity Bank

Jan 2021 - Mar 2021 (2 months)

Handled a high volume of customer calls, addressing inquiries and resolving complaints efficiently. Utilized advanced banking software to enhance service delivery and achieved high customer satisfaction ratings through effective problem-solving and teamwork.

Customer Service CRM Software Problem Solving Team Collaboration Conflict Resolution Time Management Data Entry

Education

Degrees, certifications, and relevant coursework

Atingi eLearning Platform

Certificate, Customer Service

2023 - 2023

Grade: ID: 7042840472OY

Completed a certification in Customer Care and Complaint Management, equipping me with skills to handle customer inquiries and complaints effectively.

Saylor Academy

Certificate, Customer Service

2020 - 2020

Grade: ID: 17993469

Achieved a certification in Customer Service, which provided foundational knowledge and skills necessary for effective customer interaction.

Olabisi Onabanjo University

Bachelor's Degree, English

2013 - 2016

Completed a Bachelor's Degree in English, focusing on literature, language, and communication skills, which enhanced my ability to connect with customers effectively.