Open to opportunities

oluwaseun osiefa

@oluwaseunosiefa

Message

Customer-focused support representative driving retention and satisfaction.

Nigeria

Message

What I'm looking for

I seek a collaborative support role where I can use communication and problem-solving to improve retention, mentor peers, and grow into leadership.

I am a customer-focused and detail-oriented Customer Support Representative with over four years of experience delivering high-quality service across phone, chat, and email. I consistently manage high-volume interactions, achieve strong satisfaction rates, and use personalized service and upselling to grow accounts.

I excel at resolving complex issues, coordinating with internal teams and vendors, and improving processes through actionable customer insights. I bring calm under pressure, strong communication, and proven results in retention and customer account growth.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Tbumcakes Concept

Apr 2021 - Mar 2025 (3 years 11 months)

Managed 100+ daily customer interactions via phone, chat, and email achieving a 95% satisfaction rate; increased account growth by 29% and improved retention by 15% through personalized service and upselling.

Customer Support Upselling Customer Retention Order Management CRM Data Entry

Sales Representative

Ecobank

Jul 2019 - Mar 2021 (1 year 8 months)

Promoted financial products and assisted customers with account setup and transactions, drove lead generation through community events and maintained CRM records to support sales operations.

Sales Lead Generation Customer Service CRM Community Outreach

Office Administrator

Twinny Business Centre

Jan 2016 - Jun 2019 (3 years 5 months)

Managed front desk operations, appointment scheduling, office inventory and vendor coordination while providing administrative support and timely reporting to ensure smooth facility operations.

Office Administration Scheduling Inventory Management Reporting Facilities Management