Oluomachukwu Chilaka
@oluomachukwuchilaka
I improve client onboarding, support, and service delivery across legal, immigration, and professional services.
NigeriaWhat I'm looking for
I've supported client onboarding, documentation, and service delivery at Migratetify, Visa Companion, and Briston Legal across immigration and legal services.
At Visa Companion, I managed onboarding and documentation for more than 60 active clients at once and created standardized communication templates that improved response times by 30%. I coordinate client inquiries across phone, email, video, and online channels while keeping service milestones on track.
At Migratetify, I serve as a primary contact for prospective and existing clients, maintain accurate records in Salesforce and Monday.com, and connect clients with internal teams for smooth delivery.
I'm comfortable in high-volume remote environments, supporting global time zones with a professional home office, reliable fiber internet, and solar backup power.
Experience
Work history, roles, and key accomplishments
Customer Support & Client Success Coordinator
Migratetify
Jan 2025 - Present (1 year 7 months)
Serve as a primary point of contact for clients, managing high-volume inbound inquiries and coordinating communication between clients and internal teams.
Customer Success & Operations Coordinator
Visa Companion
Jan 2024 - Jan 2025 (1 year)
Managed onboarding and documentation for over 60 clients, developed standardized communication templates that improved response times by 30%, and collaborated with internal teams.
Client Services & Operations Specialist
Briston Legal
Jan 2021 - Jan 2024 (3 years)
Conducted client consultations, assisted with onboarding and document submission, managed administrative operations, and supported customer communications.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Laws, Law
Pursued a Bachelor of Laws degree, gaining a strong foundation in legal principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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