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Rosemary Nwokolo

@rosemarynwokolo

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Customer Support Specialist with 6+ years turning complex inquiries into bookings and building efficient CRM workflows.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can own multi-channel customer support, maintain fast SLA-driven responses, and improve workflows using CRM tools—so we turn complex questions into confident outcomes and measurable customer satisfaction.

I’m a remote Customer Support Specialist with 6+ years of experience across e-commerce, travel-tech, real estate, and immigration consultancy. I manage high-volume, multi-channel support (email, live chat, and phone) with sub-30-minute first-response times and 95%+ satisfaction scores.

At AdventureTripr, I support international customers across 5+ global regions, convert complex questions into confirmed bookings, and reduce booking errors by 30% through inventory management and listing accuracy improvements. I also streamline workflows to cut ticket volume and improve efficiency, onboard suppliers via structured vetting, and boost repeat business and service quality through clear documentation and escalation handling.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Support Assistant

Current

AdventureTripr

Nov 2025 - Present (5 months)

Managed customer inquiries across 5+ global regions, converting complex questions into confirmed bookings. Reduced booking errors by 30% via inventory and listing accuracy improvements, and improved tour content discoverability by 40%.

Customer Support Operations Inventory Management Marketplace Listing Accuracy Workflow Optimization Pre sales Support

Remote Customer Service Representative

Renaissance OBS

Sep 2022 - Dec 2024 (2 years 3 months)

Handled 80–100+ weekly client inquiries via email, live chat, and phone while maintaining sub-30-minute first-response times and 95% customer satisfaction. Improved case resolution through Freshdesk CRM record maintenance with automated reminders and status tracking, and reduced repetitive tickets by building FAQ/knowledge-base resources.

Freshdesk Trello Escalations

Customer Support Specialist

Ciibex Group

Feb 2019 - Aug 2022 (3 years 6 months)

Supported 100+ weekly real-estate client interactions across email, phone, and chat while sustaining 98% satisfaction. Optimised HubSpot CRM pipeline data entry and follow-ups, automated viewing reminders via Google Calendar, and improved deal closure rates by 30% through contract and listing documentation compliance reviews.

Data Entry Contract Review Compliance