Open to opportunities

annastasia chinonso uwandu

@annastasiachinonsouw

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Customer Service Representative with a passion for data analysis.

Nigeria

Message

What I'm looking for

Seeking a challenging role that leverages my customer service and data analysis skills to drive business growth and improve customer satisfaction.

As a dedicated and results-driven customer service professional, I have honed my skills in providing exceptional support to clients, ensuring their unique needs are met and concerns are addressed promptly. With a strong background in mathematics and experience in various industries, I possess excellent communication, negotiation, and problem-solving skills.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, handling multiple tasks and prioritizing duties to meet deadlines. My proficiency in MS Office, CRM systems, and data management has enabled me to compile detailed reports, track customer interactions, and provide accurate insights.

I am a self-motivated individual with a flexible attitude, always seeking opportunities to improve services and contribute to team success. I am confident in my ability to build strong relationships with customers and colleagues alike, ensuring a positive and productive work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

TotalEnergies Marketing Nigeria PLC

Mar 2017 - Feb 2022 (4 years 11 months)

Served as a point of contact for TotalEnergies Community and their customers, building strong relationships with customers by understanding their unique needs.

Customer Service MS Office Data Entry Time Management Multitasking Negotiation Communication

Front Desk Officer

Dejap HighTech Nigeria Limited

Feb 2022 - Aug 2022 (6 months)

Took accurate records of the equipment supplied at the office using excel and provided adequate report when the need arises.

Data Entry MS Excel Customer Service Time Management Multitasking

Customer Support/Sales Representative

Outsource Global Technologies Limited/ Sterling Alternative

Nov 2021 - Feb 2022 (3 months)

Followed up on existing clients and reached out to prospecting customers to introduce products via outbound calls.

Customer Service Sales MS Office Data Entry Time Management Multitasking Negotiation

Students Industrial Work Experience Scheme (SIWES)

Dejap HighTech Nigeria Limited

Jun 2021 - Nov 2021 (5 months)

Ensured that the work environment remains tidy at all time and served as a store keeper.

Data Entry Time Management Multitasking Customer Service Store

Students Industrial Work Experience Scheme (SIWES)

Heartland FM, Owerri -Department of Engineering

Sep 2015 - Jan 2016 (4 months)

Assisted in the recording of news and voice overs for editing, prior to their presentation.

Audio Editing Time Management Multitasking Customer Service

Cashier

Goke Casino Enterprise

Mar 2014 - Jul 2014 (4 months)

Ensured that all game winners were duly paid and allocated chips to prospective game players and customers.

Customer Service Time Management Multitasking Data Entry

Education

Degrees, certifications, and relevant coursework

Community Secondary School Obibiezena

Senior Secondary Certificate, General Education

2006 - 2012

Completed Senior Secondary Certificate Examination at Community Secondary School Obibiezena, acquiring foundational knowledge and skills for further education.